Hi JoelK, It sounds like you're disappointed with the lack of an LED light for the water dispenser on your Samsung RF28R7201SR refrigerator, which I can understand as it affects the overall convenience and usability. Checking the feature of the unit an LED for the water dispenser id not a listed featured capability available for this unit. Please see page 1 under the "Signature Feature" under the spec sheet of the fridge. Spec sheet https://image-us.samsung.com/SamsungUS/home/pdf/RF28R7201SR_V10-1.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147577662) to help our team gather your information. Have a great day. ^Charles

Maureen, I realize your experience has been less than ideal and I would like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)We thank you for being a part of the Samsung family. ^Lena