Used once for my daughter’s softball game. I hooked up a torpedo heater for the dugout to help warm up the team during a cold spring game. They loved it and the generator worked great! The generator worked flawlessly and was unfazed when the torpedo heater fired up.

I would not recommend this product. I purchased for emergency use. I did not need it for a year but when my power went out I started it and it will not idle properly. Surges at low and no load. I contacted the manufacturer for input and they have refused to help in any way. I only have 12 hours on this unit. I also contacted Sam's and after 4 days have not heard back. Poor customer service for both.

I purchased my unit a few years prior, so there are a few exterior differences to the current model. Has sat in storage as a standby gen-set and only made occasional run ups......until the recent severe storms that knocked out power all weekend in my area. This unit saved my bacon, literally- keeping the fridge & deep freeze going until the grid was restored. When first bought, I was rather impressed by how all of the extras were included with the unit, as opposed to the competing brands that would gladly sell you those things as 'optional'. Great features and value for the price. May be a very small bit more noisy then the big name competition generators of the same class, but for the price this is a equitable trade off. All around a solid investment.

Purchased on Sam's Club and unit had oil leaking from somewhere and not from the bottle. The unit was completely new and everything was still sealed, no oil ever in the funnel and no gas in the unit. So not sure if they put a little oil in the unit at the factory, but I can tell you this is not due to Sam's Club. Reached out to support since everything says to call them and do not return the unit. Called support, left a voicemail. Next day submitted support form online... nothing. day 3-6, daily emails to support@ai-power.com... crickets. This is probably a simple support request, can't imagine if you had a real issue with it... There is no way you are taking that many support calls and if you are that is a red flag problem itself. You have my contact info, reach out to me, do not put your contact info in response to this review asking me to reach out! This review is for the product and company AI-Power, not towards Sam's Club at all, their support got back to me super-fast and were helpful.

I bought an earlier version of this generator about 4 years ago. Now with 870 hours of flawless performance, I did notice the last couple camp outings something wasn't right. It wouldn't allow me to run my camper 5k BTU AC unit on High, but only on Low. It would cause an Overload fault. As I mentioned, it had been flawless without fail up to this summer. I did a bit of experimenting by process of elimination. I plugged my camper AC into the house current, and it ran without fail eliminating the problem with the AC. I also had a camp buddy bring his portable inverter generator over to test run the camper AC and it too was without fail, but as I plugged the AC again into my generator it would go into Overload and fault. That said, I contacted the manufacturer and ordered a replacement Inverter Module (Approx $110 shipped). By the way, this company has GREAT customer service support! The replacement was painlessly simple! The 6 Phillips screws on the front cover, 2 tiny Phillips screws on the tow handle, and 2 10mm nuts on the module. The 4 connecting wire harnesses are designed so not to confuse what plugs into where. It took me all of 20 minutes for the whole disassembly/reassembly process. When assembled and tested my camper AC on the generator, it runs like new and no more overload faults. I might add that the new invertor module has some upgraded components to it. This is a GREAT portable generator and would highly recommend it.

I have a 6kw generator but I wanted a small generator that I could quickly deploy. I can carry it one handed. It starts with a very easy pull. I added a single transfer switch to my boiler so I can have this providing heat in minutes. I tested and it can run a 10k btu window ac, a refrigerator or a compact microwave. I did not try everything at once, I have the big generator for that. It won't run a full size microwave, they use more juice than a fridge or a small window ac. It runs fairly quiet too. For the price, I'm very happy with this. Things I wonder about... Will it last? Will parts be available in a few years? For 1/3 the price of the famous red generator, I guess I can consider this 'done' if it lasts 5 years. The oil did look fresh after the 5 hour break in. Things I dislike... To check the oil, you have to remove 4 screws and unsnap the side. Not terrible but nobody is going to do that every time they use the generator. Unsnapping the plastic side could be risky in very cold weather. It has usb ports but a 12v car plug would be more versatile. There is only one standard outlet. The low idle switch is a soft touch button, not a flip switch. You need to remember to turn it off every time if you will be running bigger motors. It's awkward changing the oil. You must remove the side panel and tip the generator to it's side and pour the oil out the fill hole. The included flexible screw-in funnel makes this do-able but you will need to set the generator on the edge of a bench to collect the oil. Pro tip... Before using the included oil, mark the oil level on the side of the bottle. Refill with fresh oil for the next change. Dump it all right in after draining the oil while the funnel is still connected. The level will be perfect.

Definitely would not recommend buying this if you need reliability. This is my 2nd generator from this manufacturer with this problem. The 1st one was straight from the store, it ran a few minutes then shut off and rapidly got worse until it would only run for a second or two before stopping. Got it replaced and now the 2nd one worked well a few times going for a few days as needed but now it will stop after about 2 seconds. Both with no load on it at all.

Three hours into break in period it quit producing electricity. I was able to contact A-i customer service who gave me the option of taking it 60 miles for repair. (I pay and they would reimburse), or returning to Sam's (65 mile drive) and get my money back. I did the return option.

This thing is awesome. Put gas in it and it starts up on the first pull every single time.

Starts first time every time, quiet, run smooth