I paid to have this pergola delivered and assembled. It took several weeks to be delivered. It was only delivered and not assembled. I was told I had to call another place to get it assembled. After 2 weeks I still can't get somebody to tell me when it will be assembled. It does no good to have 3 boxes sitting in the middle of my garage floor. Horrible business practices and very misleading at the time of purchase.

I am very happy with my purchase. I bought this pergola for my parents anniversary gift. It took us approximately five hours to assemble everything.in my opinion, the instructions that were provided to assemble The Pergola was very easy to understand. I highly recommend this product.

This is a great value for any homeowner wishing to build one. Minimal experience needed. Would recommend a inexpensive impact driver to save assembly time all parts of laid out with numbers and instructions are very detailed. I had to shorten mine 1 foot which was not a big deal for me. I would highly recommend this to anyone looking to build one yourself. The cedar is much lighter to handle than pressure treated wood and it smells great.

purchased one for our clients and had quite a few damaged pieces, cracked post, which customer service replaced right away, then we bought one for our rental house in april, had a few broken / cracked pieces in the box which again they replaced right away and now a month later now the two main beams are cracked from left to right even though we sealed it with penetrating sealer, quite a few other cracks. I know we have no humidity here in Nevada but the quality of the wood definitely is on the cheap side.

It was easy to assemble. But you need to apply water sealant before you assemble. It was nice when assembled. But after 4 months most of the pieces developed cracks. Some cracks all the way through out the piece. They are not surface cracks. I think once the wood expose to heat it starts to bend and then start cracking. They hide the cracks with putty but one expose to the heat these cracks goes all the way through the wood. Its not easy to replace these pieces unless you take down the whole thing. Most of the reviews here posted as soon as assembled so not much about durability. May be I got a bad unit that's why I gave 2 starts. Highly doubt this will survive the winter. And also if you want replacement parts within warranty period still you have to pay for the parts and shipping.

Okay so this is a great product for a great price but there are a few things I want to say. This is not a novice DIY project. There are several steps that require multiple people, the hardest being the end when you put the assembled structure into the footings. You should have a good drill with multiple bits. Also two ladders and a long level. The most challenging step was bolting the footings into concrete. The bolts provided are junk. We had to go to Home Depot to purchase good quality concrete bolts. All of that being said, the finished product is strong and beautiful. A custom cedar pergola of this size would have cost six or seven times more, so it’s definitely worth it. Just make sure you have some help, the right materials, and purchase some good concrete bolts.

Buyer beware—DO NOT pay for assembly through Go Configure! After paying $500 for assembly, we are now having to hire a second contractor to finish the job. While the pergola itself seems very nice, we are incredibly frustrated with the Go Configure assembly. First of all, we called ahead to confirm that assembly included anchoring the pergola to our concrete patio—the person we spoke with confirmed that it did. On our first scheduled assembly date, the crew did not show up. We waited another 9 days. On the rescheduled date, the crew assembled the pergola but did not anchor it. When we asked them to, they lied and said the anchoring hardware was not included. When we showed them the hardware and the instruction manual (anchoring is a step in the instructions), they then claimed that anchoring was not part of assembly. We called Go Configure, and again, the person we spoke with said anchoring WAS included. They called the crew, then when they called us back, the story had changed. Now they said anchoring was not included. The reason we paid $500 extra for assembly was because we had been told anchoring was included. Had we known it was not, we would have saved $500 and hired our own contractor to assemble and anchor it. Now we are stuck with an unfinished pergola, and we’re going to have to pay someone else to anchor it. This is completely unacceptable that we have been left with an unfinished pergola. We want a refund for the $500 assembly fee.

Very easy to assemble with 2 people. Sturdy, but I also secured it to the patio becauseofthewind. I recommend this pergola.

[This review was collected as part of a promotion.] Pergola is sturdy and turned out great. Pieces came together nicely

[This review was collected as part of a promotion.] This Pergola made our outdoor space pop!!! So grateful for this!