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Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,335 ratings1,515 reviews
  1. 5 stars70% (2,318)
  2. 4 stars13% (417)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (267)

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Showing 631-640 of 1,515 reviews
Aug 10, 2023
Smitty
3 out of 5 stars review

Verified Purchase

Adequate

Adequate for guest room. Too soft for me—I do like firm mattresses though. Convenient in the box. Shopping experience was awful though. Well—cashier was—rude!! And very strange—there was a music speaker on the floor that I almost tripped over. Playing loud music. I lowered the music and the cashier got aggressive about that. Just a strange experience.

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Nov 27, 2025
TAMEEKA
5 out of 5 stars review

Exceeded my expectations!

I was in a financial and time crunch. I recently moved and had to purchase a matress quickly. Admittedly, I turned my nose up, assuming the store brand would not be comparable to the major matress brands. Bae-be was I wrong, wrong-wrong. This bed is firm like I like and applies the perfect amount of pressure to my lower back.

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Jun 23, 2021
Jess
5 out of 5 stars review

Better than expected

When we were looking at the matress selection at Sam's we couldn't find Soft type mattresses in store that would work with adjustable bed frame. We ended up on going with this medium firm Members Mark Hotel series and it turned out to be exactly what we wanted being that it's in a box and you can't try it out in store it actually was softer then what we pictured and for a side sleeper you feel nestled into the matress rather than on top and using pillows to get support its so nice what a difference it makes to sleep better.

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Apr 2, 2024
MuellerM
1 out of 5 stars review

Buyer Beware!

I bought this mattress about a month ago, and it doesn’t show up in my order history so I can’t return it. Hmm weird. Secondly, this is advertised as medium firm, if you go to any mattress store and feel what a medium firm mattress is, this is NOT it. This is the plushiest mattress I’ve ever owned. If you’re looking for any level of firmness, buyer beware! Would return but the order is mysteriously missing from my account.

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Oct 6, 2023
Beth K
1 out of 5 stars review

Not at all as described - worst mattress ever!

This was supposed to be medium firm, but it's the softest mattress I've ever felt. I waited over 24 hours for it to expand fully. The top material is lumpy. Unfortunately, I picked up from store instead of online, so only way to return it is to take back to store. I called to confirm options and advise no way of fitting it in my car. I was told to rent a truck to bring it back if needed. (In a very rude tone). Will be canceling my Sam's membership.

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reply from Member's Mark Team

We're sorry the mattress wasn't firm enough for you, Beth. Please contact the Member Support Team at (888) 301-0332 and we'll do our best to make this right for you.

Nov 10, 2023
mattress1
1 out of 5 stars review

Sadly Disappointed

I have had this mattress for a week. I bought a queen size for a guest room. My guest only slept on it for three days and it is already showing signs of wear. The top is wrinkled and crumpled up. Also, it never fully decompressed. One end of the mattress is still "squished". The name states it is a "medium firm" but it is not. It is very soft and you sink into it when you lay, or sit on it. I previously bought a queen size Sealy mattress in a box from Sams and I have been very pleased with it. I have slept on it every night for about three years and I love it. I would have bought another one this time, but my local Sams club was out of them, so I bought this one instead. A lot of the reviews said it was just as good but it is not. I am sadly disappointed and will attempt to get my money back.

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Jan 3, 2022
DanL
1 out of 5 stars review

1-Day In, Not Impressed

This is the second foam style mattress that we have purchased. We have the King Serta 12" Sleep-To-Go mattress in our master bedroom, which we really like and have had for over two years (also purchased at Sam's). We wanted to save money on a mattress (queen) for a spare bedroom, so we went with the Members Mark brand this time. It was pulled out of the package yesterday early afternoon, but after about 8 hours of expanding, it still appeared very lumpy. The edges are not expanding much and the mattress appears to be closer to 8-9", not 12" as advertised. I opted to sleep on the new mattress last night to test it out. This morning when I woke up, I felt I was sunken half-way into the mattress. I'm 6' and 215lbs. I've never had any issues with other mattresses in the past. The mattress is VERY soft, nowhere as firm or supportive as our Serta. I will give the mattress another 24 hours before returning it or contacting customer service to get any issues resolved.

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Feb 24, 2024
Carivette
3 out of 5 stars review

Comfort but very concerning paint-like smell

I tried this mattress during a recent trip to the Caribbean and had a great sleep experience. I took a picture of the mattress, knowing I'd need a new one soon. A few months after my trip, I decided to purchase it. 1. Delivery: Arrived on time, even a day earlier than expected. 2. Condition: The mattress was well-sealed and arrived in good condition with no visible damage. As a 5'2", 140-pound 39 yrs old woman, I didn’t found it challenging to unpack alone. 3. Comfort: The mattress is very comfortable. I fell in love with it instantly and hope it remains so in the long term. The following factors led to a lower rating: 4. Odor: The mattress has a strong paint-like smell. During my trip, I experienced a running nose and shortness of breath upon entering my accommodation, which I initially attributed to the weather. However, upon unboxing the mattress, I experienced similar symptoms again, which makes me wonder if it's related to the mattress odor. 5. Durability: As I've just received the mattress, I cannot yet assess its durability. I hope this review provides helpful insights into my experience with this mattress.

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Jul 11, 2023
Bdslim
3 out of 5 stars review

Good product, could be better

I have on one of these Eight months now .. Always had the 3000.00 Temprapeutic Mattress.. My temprapeutics usually lasts About four years, i'm a big guy I've owned 2. I have enjoyed this sams version as much as the expensive version.. I've seen people complain about the Smell , That's something you have to get use to with any memory foam mattress.. My only dislike, It has about a half inch topper that wrinkles up and there's nothing you can do about it . (temprapeutics have zippers) This is reason it's not getting the full five ... price value ,five stars.. Comfort level ,five stars..

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Aug 12, 2022
DISAPPOINTED CUSTOMER
1 out of 5 stars review

DON'T BUY THIS MATTRESS

2 months after purchasing this mattress it began to sag in the middle. 2 people sleeping in this bed wind up laying up against each other in the center of the mattress. THEN - since I can't read "fine" print - SAMS CLUB will not allow me to return the mattress because I threw away the box. THEY REQUIRE YOU TO BRING IT IN FOR THEIR 100% MONEY BACK GUARANTEE WITH THE ORIGINAL BOX. I am so disappointed in the mattress and SAMS CLUB. WHO KEEPS A BIG BOX STORED JUST EXPECTING A TRUSTED STORE LIKE SAMS WOULD SELL THEM SOMETHING CRAPPY THAT THEY WOULD NEED TO RETURN IN THE FIRST PLACE.

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