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Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,335 ratings1,515 reviews
  1. 5 stars70% (2,318)
  2. 4 stars13% (417)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (267)

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Showing 641-650 of 1,515 reviews
Nov 9, 2024
sab
1 out of 5 stars review

Not firm at all!!!

**** Full size, Firm **** If you’re looking for a firm mattress, this is not the one to buy. The mattress I received could be considered "medium" at best, which was a major disappointment. Unfortunately, my frustration didn’t end there—it only increased when I tried to return the item. I contacted Sam’s Club to request a return. Given the mattress’s size and that it had expanded after unboxing, I asked them to arrange a pickup. They agreed and scheduled one with AIT delivery service. But after more than three weeks, I’m still waiting for them to confirm a pickup time. During this period, I’ve reached out to Sam’s Club four additional times. Each time, they claimed that AIT had tried to call me, but I hadn’t answered—which isn’t accurate. I made sure to answer every call, and there were no voicemails left, which would have been expected if I missed a call. Sam’s Club also assured me that AIT would contact me by both phone and email, but I haven’t received any emails (I checked my spam folder too). It feels like there is a complete lack of coordination between Sam’s Club and AIT. In my latest conversation with Sam’s Club, they promised AIT would contact me within seven days, but at this point, I don’t have much faith in their word. My takeaway from this experience: Avoid buying any freight item from Sam’s Club. I had a similar issue with a previous Sam’s Club delivery, where a “white glove” item was simply left at my front door. Although they gave me a 10% refund for the inconvenience, I ended up spending more just to bring it inside and set it up.

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Feb 27, 2021
Shopallthetime2
1 out of 5 stars review

HORRIBLE HORRIBLE ODOR WORST DECISION EVER!

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

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May 27, 2021
New member
1 out of 5 stars review

Horrible smell

Bought this mattress today. Opened it up and it puffed up right away. But then noticed the smell. It had all day to air out. It was so bad when we tried to sleep on it . At 2:30 a.m. we were up dragging it out of the bedroom. We put cot mattresses on the floor and slept on them. We will be returning this as soon as the store opens. Even with the mattress out of the room we could still smell the fumes.

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Apr 13, 2024
Claranet
5 out of 5 stars review

Verified Purchase

Mrs.

I love this mattress.Very comfy and just the right softness and support. Perfect!

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Aug 30, 2024
Racquel
5 out of 5 stars review

Verified Purchase

Best purchase

Just as comfortable as an expensive brand but way more affordable

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Jul 7, 2024
Terry
5 out of 5 stars review

Verified Purchase

Comfortable on your back and your wallet

Comfortable and great price.

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Apr 21, 2024
Tony
5 out of 5 stars review

Verified Purchase

Great mattress at a fair price.

Great mattress. Very comfortable. We own 2 of these now.

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Feb 21, 2023
CindyG
3 out of 5 stars review

Verified Purchase

Still not sure

Confortable to sleep but too soft if you have to sit on it.

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Jan 2, 2021
brumsey
5 out of 5 stars review

Verified Purchase

great mattress

very good quality and exactly as it was described

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Dec 4, 2023
BB
4 out of 5 stars review

Verified Purchase

Using fresh sliced fruit and onions to cover odor.

Comfortable for an expecting mom. Still waiting for odor to clear , it has been 2 weeks ago.

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