Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,404 ratings1,540 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (128)
  5. 1 star8% (275)

Member photos

  • +79 images
Sort by |
Showing 621-630 of 1,540 reviews
Nov 28, 2024
DC
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Guest room comfort

Purchased for the guest room. I didn't use it myself, but a visiting family member was comfortable and slept well. It's a very thick mattress, so if you use it with a box and a standard bed frame it would be pretty high. I used it with a fold up metal bed frame and a thin mattress pad under it, no box and it was high. Set up was easy for the twin size. I was able to do it alone. The mattress fluffed up fully in a few seconds. I didn't notice any offensive odors, but it wouldn't hurt to let it air out a little before putting the sheets on to let the new foam bed smell dissipate.

Helpful?3EZQ70BELA8J13604203252
Aug 17, 2024
Chunky B
1 out of 5 stars
1 out of 5 stars review

Great at first, but not for long.

Fails over time. I have had this mattress for about a year and we are in the market for a new one. This mattress was great for about 6 months and then began breaking down to the point where I wake up in pain almost every morning. I contacted the local store I bought it from and they said I have owned it for too long for them to do anything so I would not really call that 100% satisfaction guarantee. It would probably be great for a guest bedroom or something that is not used daily.

Helpful?3EZQ70BELA8J13604203252
Nov 24, 2023
CCG
5 out of 5 stars
5 out of 5 stars review

Amazing!!

I bought this mattress in the Queen Size for my guest room. I was very skeptical to purchase a mattress online but decided to give it a try. I am really glad I did!! The mattress arrived on time and was packaged very well. The mattress expanded to 12 inches as expected. The mattress expanded to about 10 inches immediately and then the remaining 2 inches over the course of a couple of days. The mattress is a nice looking mattress. But most importantly my guests commented - The mattress is amazing!! They were very complimentary regarding the mattress and how comfortable it was. I have also slept on the mattress myself. Very nice mattress that offers a good support system. I highly recommend this mattress. I have no regrets.

Helpful?3EZQ70BELA8J13604203252
Jul 26, 2022
What size
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Almost perfect mattress

Mattress is super comfy. I am 5foot 8 175 pounds and it is a perfect mid support mattress. I am a side sleeper and if the mattress is to soft or hard I wind up with back pain. I have had no pain with this mattress. It would be a 5 star but the workmanship on the mattress leaves a little to be desired. The cover you can tell was accidentally glued to the mattress in some spots causing the mattress to not rise completely. Also the cover is a little to large for the mattress making it too loose for the mattress. Like any foam mattress it smells awful for about a day or two till the smell goes away. If they can get the quality up just a little on the build it would be a 5 star

Helpful?3EZQ70BELA8J13604203252
Dec 19, 2025
WESLEY
5 out of 5 stars
5 out of 5 stars review

Great high quality mattress!

The bed came well packaged and very securely wrapped. As soon as I opened the packaging it completely sprung into shape with no issue. We're waiting a full 24 hours before laying on it. We ordered the medium and it's plenty soft and plush. I think it's perfect for my daughter but for me personally I would use the firm.

Helpful?3EZQ70BELA8J13604203252
Dec 26, 2025
SHAWNA
2 out of 5 stars
2 out of 5 stars review

Size does Matter

I purchased 2 Twin XL 12" medium mattresses to use with a King platform bed. While the mattresses expanded quickly, had no smell, and a perfect medium feel (not too soft/not too firm), they are not anywhere close to a Twin XL dimensions (38" x 80"). Within 15 minutes of unboxing, they each expanded to nearly 42" wide. Height only got to about 11" as well. 84" wide will not work on a 76 1/2" wide bed. I ordered online so they will be picked up, but it was a complete pain to have to plastic them up again for pick up.

Helpful?3EZQ70BELA8J13604203252
Dec 18, 2023
Bananna13
2 out of 5 stars
2 out of 5 stars review

Buyers Beware of Sam's Club

Buyers beware! This mattress is comfortable in the center, however mine never formed on the sides. We waited 52 hours to get on it but it never took. Since then I've been trying to get a refund or a replacement on it but sam's refuses to take care of it. They keep saying they need to pick it up before they will issue me a refund but THEY WON'T PICK IT UP. I keep calling over and over and over again to get it scheduled but they keep telling me i have to wait to be contacted. Sam's club online customer service is by far THE WORST customer service i have ever dealt with. For everyday purchases, Sams is great. But if you're looking to make a large purchase with a "warranty" i strongly suggest you buy elsewhere. Sams does not stand behind their product and they make it outrageously difficult to get help.

Helpful?3EZQ70BELA8J13604203252
May 10, 2021
Jin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

What a value

Very comfortable mattress!!!

Helpful?3EZQ70BELA8J13604203252
Sep 2, 2020
Rick67
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Mattress review

Needs handles of some kind. Hard to move.

Helpful?3EZQ70BELA8J13604203252
Feb 11, 2024
Rodolfo A Ortiz
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very awsome matress

Very comfortable and adaptable to the body.

Helpful?3EZQ70BELA8J13604203252