Hello Giddins, Thank you for your review and we apologize that you are experiencing issues with your purchase. Please reach out to Zinus Inc., as our bed frames have a 5-year manufacturing warranty and we would be happy to look into this matter further. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Hello, We are sorry to hear about the issues you are experiencing with your purchase. If you are still in your 30-day return period with Sam's Club please reach out to them for replacement or return instructions. They can be reached at 888-746-7766, Thank you.