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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 541-550 of 1,512 reviews
Aug 3, 2024
Geneoo
5 out of 5 stars review

Verified Purchase

Needed a new bed and I love Sam's club

Comfortable

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Oct 26, 2022
Shayne
1 out of 5 stars review

ZERO SUPPORT

This mattress claims to be medium/firm. 100% not the case. I should have read the reviews because it is way too soft. To make a long story short, this is the worst mattress I have ever bought. Please don’t make the same mistake I did and purchase this bag of feathers.

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Oct 17, 2020
Mel
1 out of 5 stars review

Lower Back Pain

I am experiencing lower back pain when I wake up in the morning. I will not get another mattress with memory foam again. I’m looking for a bed topper that is firm to try and even it out. So disappointed by the description and positive reviews. I would rather sleep on the couch (Which is what I’m doing now) or have my old 20 plus year old mattress back.

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Dec 2, 2025
MARTHA
1 out of 5 stars review

Medium firm purchased, its way to soft, zero support. I am so disappointed, my 10 year old mattress was way better. I threw away the packaging so return is out of the question and even if I had it how do you roll it back into the box? Mission impossible.

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Mar 28, 2021
Sm028
1 out of 5 stars review

READ BEFORE BUYING

After reading the negative and positive reviews for this mattress, I decided to give it a shot because we were in desperate need of a replacement. This mattress is advertised as a medium-firm mattress, but it is NOT that whatsoever. This mattress is SOFT... so soft that your entire body will sink in if you weigh over 150lbs. If you’re into that, then it may work for you. But if you bought a medium-firm mattress because you prefer medium-firm mattresses, you will be highly disappointed. If you prefer firm mattresses and thought you might just settle for a “medium-firm”, then you may fall into a deep depression. Believe me before you waste your money like I did... this mattress is nowhere near medium firm, or even medium. Also, prepare to have your room smell like chemicals for several days. We off-gassed and decompressed this thing for an entire day outside and the smell is still giving me headaches. Here’s to hoping I can return this thing!

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Jul 11, 2021
Andrew
3 out of 5 stars review

Ok

Bed is really comfortable unfortunately it was deformed. Like other reviews, the end of the bed failed to to inflate to full capacity. Looks odd and also the top moves around when getting up. I’m contemplating returning but this would be the second bed in a box I return. Not sure it’s worth the hassle.

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Oct 6, 2023
Beth K
1 out of 5 stars review

Not at all as described - worst mattress ever!

This was supposed to be medium firm, but it's the softest mattress I've ever felt. I waited over 24 hours for it to expand fully. The top material is lumpy. Unfortunately, I picked up from store instead of online, so only way to return it is to take back to store. I called to confirm options and advise no way of fitting it in my car. I was told to rent a truck to bring it back if needed. (In a very rude tone). Will be canceling my Sam's membership.

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reply from Member's Mark Team

We're sorry the mattress wasn't firm enough for you, Beth. Please contact the Member Support Team at (888) 301-0332 and we'll do our best to make this right for you.

Jun 25, 2021
LMart121
1 out of 5 stars review

WARM and WAY TOO Soft

I was very disappointed. This bed was warm and worse way too soft. It was so soft the sheets were constantly popping off. After calling Members Mark and trying it for almost two months this bed had to go back to the store. Check out the new Casper line… Im MUCH happier.

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Feb 8, 2022
Crystal
5 out of 5 stars review

Very nice!!!

I thought that I wanted a softer bed but this is perfect. It is soft on top but you don't sink down in it. It does a great job keeping me in alignment. I have problems with my SI joint getting out of alignment and I usually have pain and night and have to keep shifting into different positions. But I don't have to with this mattress. I slept very well on it the first night. I also highly recommend the Member's Mark Premium adjustable base to go with it. It is amazing!!

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Nov 29, 2023
Ess1234
4 out of 5 stars review

Verified Purchase

7+ months pregnant

Mattress is decent and firm enough for my back. Was sleeping on an top of the line air mattress previously and it popped. Decided to get this mattress after looking at many others. 7 months pregnant and very supportive. It came right on time. Works for me.

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