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Customer reviews for Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,445 ratings1,564 reviews
  1. 5 stars69% (2,393)
  2. 4 stars12% (423)
  3. 3 stars6% (217)
  4. 2 stars4% (131)
  5. 1 star8% (281)
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Showing 531-540 of 1,564 reviews
Jan 13, 2025
Reviewer name: Heidi
3 out of 5 stars
3 out of 5 stars review

Not 12 inches

The description said it was 12 inches high and it was only 9 inches high after three days out of the box. We had to keep our daughters broken box spring to make the bed high enough for her to get out of her bed. If I knew it be only 9 inches I would have picked another bed.

Helpful?2KZ9C46TI1Q813603764949
reply from Member's Mark Team

We're sorry to learn about your experience, Heidi. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Jan 5, 2022
Reviewer name: tsmith
5 out of 5 stars
5 out of 5 stars review

guest mattress

With mattresses being so expensive these days giving this member mark mattress a try was an easy decision. Bought for a guest bedroom, have had 3-4 different people sleep on it and they all said it was great. We will see how it holds up but for the price it’s definitely worth a try!

Helpful?2KZ9C46TI1Q813603764949
Aug 7, 2021
Reviewer name: Kim
3 out of 5 stars
3 out of 5 stars review

Not for me

It took a good day to fully decompress from the box. First night was not restful. It’s gotten better, but it’s not at all what I was looking for. It also claimed to be cooling, and I have been so warm. Good thing I kept my old mattress till I can find a new one.

Helpful?2KZ9C46TI1Q813603764949
Jan 10, 2025
Reviewer name: Kevin
3 out of 5 stars
3 out of 5 stars review

Really soft for a firm

Thanks to the courier, it took almost a month to get here, can't say it was worth the wait either. It didn't puff out fully out of the packaging, and it's very soft to be a firm mattress. Needed something in a pinch, and this will do, but it's definitely not a long term solution for me.

Helpful?2KZ9C46TI1Q813603764949
reply from Member's Mark Team

We're sorry to learn the mattress did not meet your expectations, Kevin. Please contact Member Support at (888) 301-0332 and we will do our best to make this right for you.

Mar 21, 2021
Reviewer name: Beeps
5 out of 5 stars
5 out of 5 stars review

I was a little nervous about ordering this mattress, didn't really know what to expect. I absolutely love it!! First it came earlier than expected. There was no odor like some people have claimed. It filled out perfectly. I did give it over 24 hrs before I slept on it. It is not a mattress that you sink into. It is a med firm I would say. I am a side sleeper and find it very comfy. I have not been able to sleep on my back for a long time but find I can in this. I don't want to get out of bed in the am. Also does not leave indentations where you sleep.

Helpful?2KZ9C46TI1Q813603764949
Sep 4, 2023
Reviewer name: Cathylynne
1 out of 5 stars
1 out of 5 stars review

NOT Medium Firm!

There is zero support at all. I had high hopes however this is a total bust. I have no idea how this can be advertised as medium firm when it is total mush. When it says Hotel, I thought it would be similar to a hotel type of mattress and there would be support for head, neck and body. Save your money and keep looking.

Helpful?2KZ9C46TI1Q813603764949
Dec 1, 2021
Reviewer name: Stinky
1 out of 5 stars
1 out of 5 stars review

Stinky

I purchased this mattress for my son. It arrived perfectly, it expanded perfectly, it was comfortable. I read that the mattress may have a sent that will go away. Not the case here after about 3 weeks of upping the windows the stinch was making me sick and my son who has asthma. I took the covering off to wash it to hopefully alleviate the sent only to find the foam had a huge stain on it as if it had gotten wet, which explains the odor. I am so mad. I have just thrown away money.

Helpful?2KZ9C46TI1Q813603764949
Jan 5, 2022
Reviewer name: Unjustthunder
5 out of 5 stars
5 out of 5 stars review

Was skeptical

I was very skeptical based on some of the reviews posted, but one night on it changed my mind. I didn't have any of the issues with the sides not inflating or staying flat. The mattress is very comfortable for being a medium firm and I prefer firm. If they had a firm option I totally would upgrade to it.

Helpful?2KZ9C46TI1Q813603764949
Feb 15, 2023
Reviewer name: Suzanne
1 out of 5 stars
1 out of 5 stars review

MM hotel queen mattress

Worst mattress ever. After getting shipped the wrong size and struggling to get a refund for almost two weeks from sam's online for the mattress I know and love and lost in a fire, I was too frustrated and didn't trust them or have patience to wait for another one. I hadn't slept in a bed for two months. Now I'm stuck with this smelly, soft and uncomfortable mattress. And we feel like we're going to fall out of bed if we move. It has no structure whatsoever. It really sucks!!

Helpful?2KZ9C46TI1Q813603764949
reply from Member's Mark

We are sorry you are unhappy with your mattress, Suzanne. Please know you can return or exchange it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 18, 2022
Reviewer name: Jae
3 out of 5 stars
3 out of 5 stars review

Definitely not as described!!!

There's nothing FIRM about this mattress. I called customer support & they were no help. I let them know I never slept on the mattress because of how uncomfortable it was, way too soft. They told me to give it a few days to settle, 5 days later it's just as bad. This is supposed to be a firm mattress, DO NOT BUY THIS MATTRESS IF YOU'RE LOOKING FOR A FIRM ONE.

Helpful?2KZ9C46TI1Q813603764949