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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 291-300 of 1,538 reviews
May 19, 2023
SJC
1 out of 5 stars review

THEY CHANGED THE QUALITY

So my partner and I originally purchased this one mattress in 2020. At the time, it was the most incredible mattress with great support- we couldn’t believe it was only $400. After owning it for two years we noticed the mattress wears down a lot quicker than what a mattress should and wanted to exchange it thinking it just may be a minor defect. Sam’s club was kind enough to exchange it for us behind their member mark lifetime warranty guarantee. When we got the new mattress we immediately could tell that it didn’t feel the same as the original one we purchased. We have it it a chance thinking it just needed a few days out of the box but unfortunately it just wasn’t the case.

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reply from Member's Mark

We're sorry the mattress wasn't right for you, SJC. You can use the Member's Mark 100% Satisfaction Guarantee to exchange this for a more firm model. Please contact Member Support at (888) 301-0332 if you need any assistance.

May 26, 2022
Bo
5 out of 5 stars review

Verified Purchase

This Mattress is the Best!!!

I love how it feel and I am able to sleep so well to the point I don't want to get out of bed. my body does not get any aches or pain laying on it and this mattress actual helps with me not sweating at night like I have done with other mattresses in the past. All in all it was a great investment for the price it was and my body/my sleep is all the better for it.

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Dec 14, 2025
Beth
1 out of 5 stars review

Not Satisfied

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

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May 4, 2021
Milk making mama
5 out of 5 stars review

Verified Purchase

Bed in a box

Purchased this bed in full size for my daughters room and was so pleased I replaced my queen size bed as well. It is plush to the touch but definitely more on the firm side. The bed looks amazing and expensive. Very impressed with what members mark has to offer with this bed. I ordered online and they brought it out curbside and loaded it in my truck. The box has wheels for easier moving. Unloading was easy and it didn't give off any toxic foam smells that sometimes beds in a box do.

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Mar 17, 2021
Casper the Ghost Friend
5 out of 5 stars review

Good lordy this is amazing

I have slept on a fair few beds in my life. All have been coil inside ones. I moved recently and needed a bed and opted for this one as it seemed reasonably priced. I waited a month round about to make any review on this bed. It is SO COMFORTABLE. I didn't read many reviews on it but what I did see was saying it was too firm or not firm enough. Look, if you like something that is gunna be plush FEELING but you don't sink a foot in to this is perfection! It took 48 hours to expand, once expanded it was some of the best sleep I've had in years. The adjustment period wasn't bad at all either, I did have some tension in my shoulders during it but that was just my body getting used to a more comfy bed than a harsh bed you can feel springs in. Warranty is good for 10 years and covers a 1in or greater dip in the bed. Seems good enough for foam beds since I've read that does happen to them.

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Mar 12, 2024
River Worker
1 out of 5 stars review

Work bed

Do not buy this bed If you are on the heavier side i weigh 280 my job provides a twin size mattress and i sink in completely there is no support and because it compresses so much there is no air flow so it becomes hot and uncomfortable this may be a good bed for thinner people i dont recommend if you are on the plus side

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Dec 31, 2025
Jennifer
2 out of 5 stars review

Worked in a jam. Picked up a mattress on the cheap after ours was ripped my movers. I also picked up 2 twin xl for 2 of my kids after they got new beds. I shoukd have known better for our adult bed. It was comfortable for a little over a year, then had noticeable dips and sag in the top layer. My partner and I both weigh between 140-150, so we aren't overly large people. Rotating the mattress didn't help prevent the sag. After 1.5 years my back couldn't take it anymore, and this mattress had to go. I'm also noticing a bit of sag in the 8 year old's mattress. She's under 100lbs AND doesn't live with us/sleep here full time. The top layer just doesn't hold up. No issues on the mattress for the 4yr old but... she's 4. Same thing there - that she doesn't sleep over at our place every night. Wishing I had just gotten innerspring mattresses for the kids, and gone back to our original mattress (Tuft and Needle) from the get go.

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Feb 9, 2022
Amy
4 out of 5 stars review

Verified Purchase

Happy with it worth the money

Love the bed I own 2 a full and a queen the queen I had to get a replacement shortly after purchasing the zipper on the bottom of the cover did not zip came like that flipped over to try and zip but won’t work they replaced no questioned asked I’m really happy. They are not firm they say firm but they are quite soft you sink in them, i sleep every night in this bed I have no aches and pains it helps a lot.

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Dec 19, 2025
WESLEY
5 out of 5 stars review

Great high quality mattress!

The bed came well packaged and very securely wrapped. As soon as I opened the packaging it completely sprung into shape with no issue. We're waiting a full 24 hours before laying on it. We ordered the medium and it's plenty soft and plush. I think it's perfect for my daughter but for me personally I would use the firm.

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Dec 26, 2025
SHAWNA
2 out of 5 stars review

Size does Matter

I purchased 2 Twin XL 12" medium mattresses to use with a King platform bed. While the mattresses expanded quickly, had no smell, and a perfect medium feel (not too soft/not too firm), they are not anywhere close to a Twin XL dimensions (38" x 80"). Within 15 minutes of unboxing, they each expanded to nearly 42" wide. Height only got to about 11" as well. 84" wide will not work on a 76 1/2" wide bed. I ordered online so they will be picked up, but it was a complete pain to have to plastic them up again for pick up.

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