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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 281-290 of 1,538 reviews
Feb 22, 2026
Randy
5 out of 5 stars review

After a few years

Bought 2 Queen sized Hotel Premier mattresses several years ago and both are still like new with daily use. One replaced a 250 pound olympic queen pillow top deluxe top of the line mattress that was 20 years old. This new mattress, at a fraction of the cost, is just as comfortable. If it lasts half as long it will be a bargain. When opened in the morning it inflated completely by night with no noticeable outgassing smell. We would very much buy again!

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Mar 9, 2022
Kiki
4 out of 5 stars review

Verified Purchase

New Bed

First time as an adult buying a mattress, so not ganna lie i had no idea what to look for, but after some research about different types and brands this was a good match. Its a little more firm then i would have liked, but its not uncomfortable at all. Will definitely recommend and buy again.

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Apr 19, 2022
Amb84
1 out of 5 stars review

Wrost mattress ever!

Bought less than a year ago and is complete garbage. The matress already is sagging in the middle and if you lay to close to the edge you will roll right off because there is no structure to the edges of the mattress. Don't waste your money and can't return it because the store policy only covers the first 30 days. I would give it zero stars if I could.

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Aug 1, 2021
PBK63
5 out of 5 stars review

Excellent mattress at a good price

After getting an adjustable frame decided time to change mattress. Biggest problem was getting the old one off and ready for disposal and getting the plastic off the mattress was bit of challenge being careful not to cut the mattress. Once in place it began to hiss and start to expand quickly. Was surprised it only took a few hours to expand to 11 of its 12 inches! Very comfortable. Have seen reviews saying too soft but they must like sleeping on a rock as this is advertised as medium firm and would say that is right. So far so good and if run into problems in the future will come back to amend. So far very pleased.

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Apr 2, 2024
MuellerM
1 out of 5 stars review

Buyer Beware!

I bought this mattress about a month ago, and it doesn’t show up in my order history so I can’t return it. Hmm weird. Secondly, this is advertised as medium firm, if you go to any mattress store and feel what a medium firm mattress is, this is NOT it. This is the plushiest mattress I’ve ever owned. If you’re looking for any level of firmness, buyer beware! Would return but the order is mysteriously missing from my account.

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Nov 24, 2023
CCG
5 out of 5 stars review

Amazing!!

I bought this mattress in the Queen Size for my guest room. I was very skeptical to purchase a mattress online but decided to give it a try. I am really glad I did!! The mattress arrived on time and was packaged very well. The mattress expanded to 12 inches as expected. The mattress expanded to about 10 inches immediately and then the remaining 2 inches over the course of a couple of days. The mattress is a nice looking mattress. But most importantly my guests commented - The mattress is amazing!! They were very complimentary regarding the mattress and how comfortable it was. I have also slept on the mattress myself. Very nice mattress that offers a good support system. I highly recommend this mattress. I have no regrets.

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Aug 16, 2023
Sincerely Disappointed
1 out of 5 stars review

Garbage Product- Created neck issues

Mattress is far too soft you will end up with severe neck pains. The mattress has completely compressed and now I am experiencing both neck and back pains. This all even though I didn't sit or sleep on it for 72 hrs. after opening. This scenario is absolutely absurd and very disappointing

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reply from Member's Mark

We're sorry to learn you are disappointed with your mattress. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

May 9, 2020
Evanahutchison
5 out of 5 stars review

Holy Moly!

I bought this mattress after sleeping on a 1k Serta fancy all the bells and whistles and mattress for the last 5 years. I have never slept better in my life. It is a spiritual experience climbing into this bed every night. I have to fight off my children who try to climb in to our bed every night as well. It’s a neat lesson on physics too, during these homeschooling times.

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Feb 19, 2023
Moserjes
1 out of 5 stars review

Absolutely terrible

We bought this mattress maybe a year ago to replace a 15 year old mattress. At first we loved it but it quickly went down hill from there. We let it set up for a full 48 hours to lay on it and the first month was nice. Then to my surprise the middle started sagging and BAD. After numerous spins over the last few months this mattress is almost unusable as the center sinks so bad that my fiancé and myself wake up basically on top of eachother every single morning and with worsening back pain each day. Absolutely do not suggest this mattress and am currently looking into their “10 year warranty” they advertise

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reply from Member's Mark

We are sorry for your experience with this mattress, Moserjes. Please know it can be exchanged or returned anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need any assistance.

Jan 12, 2024
Amy
5 out of 5 stars review

Verified Purchase

HIGHLY Recommend

This is a great mattress. One of the reasons we love it so much, its transportable, coming tightly wrapped in a box, although heavy, as we purchased king. It is not as cumbersome to maneuver, easily fitting in vehicles. When opened and placed on bed, its ready to sleep on immediately. Its comfortable, supportive and holds its support for a long time. This is the 4th mattress we've purchased. Ive placed one in three bedrooms and our RV trailer. We love them that much.

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