Very easy to order online, as well as pick up. The Cupcakes were a great hit as well.As very flavorful.

Very disappointed that you can no longer order bakery items in the Sam's stores. Online is confusing and you cant ask questions

Cupcakes were perfect for my son’s class. Only needed day advance and was able to customize and place order all online which was super helpful with my busy schedule.

The cupcakes were ready on time and decorated nicely. The only thing I would recommend you change in the online process is to allow the customer to view the details of the bakery order in the summary or right before taking the payment. In all other online orders I’ve made, the companies allows the customer to review the order details before payment is made. in this case I ordered 3 different types of cupcakes and when I was ready to pay I was not given the option to expand the order to review the details of my order (cupcake type, frosting type, toppings) to confirm it was correct. By allowing the customer to review the order you provide the opportunity for them to make changes or corrections before paying, in case there was a mistake in the order.

Ordered cupcakes with light pink icing and received coral icing. The employee was very willing to make it right and offered to remake the cupcakes but would take a couple hours. Came back a few hours, picked up the light pink cupcakes and put them in the fridge for the shower the next day. When I pulled them out of fridge to display them, they had coral icing all under the pink icing. The employee had literally wiped what coral icing she couldnoff of the cupcake and then added light pink on top. There was even coral icing on the liners. It was a mess. Unfortunately, I only noticed the light pink icing and was happy! If I didn’t live 30 minutes away and the shower wasn’t at 11am, I would have went back and complained the next day. I have ordered cupcakes multiple times here but this time was crazy! The taste and moistness was great and I can’t complain in the quality or price….Just the icing. We laughed, and enjoyed the enjoyed the shower. But I do hope that this perhaps may be a lesson to all Sam’s bakery employees…. Don’t scrap off icing and reapply! The colors will seep out and it’s impossible to cover it all!!

I wasn’t happy with not being able to place the order in store . Customer service is rude picked up my order 15 minutes early and was told what time is it now. Orders should be ready at least an hour before hand. I am not sure if I will order anything again.

Cupcake was very good. Nice flavor for both the chocolate and vanilla. The frosting was a little too sweet and too much of it. There was as much frosting as cake. Could use a little higher cupcake and less frosting. Almost every plate that I threw away had icing that my guests had scraped off to be thrown away. I would suggest changing the cake to icing ratio so more cake and less icing.

they taster great and work perfectly when on a budget. we have used them twice for large conferences of over 100 people. not one negative comment. the only thing to consider is that buttercream is sweeter and thicker than whipped. whipped, needs to be refrigerated or it will begin to lose its shape. i have bought both versions and both are good. i did get the whipped this May and although was not super-hot outside, it was enough that after 1 hour of being outside, the whipped cream began to get soft.

Ordered for my son’s sixth birthday, first time ordering cupcakes from Sams. Honestly amazing cupcakes. They were dense and most. The buttercream was not overwhelming, which is great because I prefer whipped topping. The green frosting did not stain like some colored frostings do. They were a smash hit, and will definitely be ordering cupcakes from Sam’s again!

The vanilla and chocolate cupcakes with whipped icing are so yummy and affordable! It is wonderful that Sam's Club offers custom cupcakes at such an affordable price, especially in the current economy. We had a mixture of chocolate and vanilla with a mixture of icing and gold sprinkles. They were very pretty and professionally prepared.