Hi there, Thank you for taking the time to leave a review. We sincerely apologize for your experience with your EverClad set and for any inconvenience this may have caused during your everyday cooking. We understand how frustrating this can be and are truly sorry to hear of your concerns. Please know that we greatly value your feedback and will be sharing it with the appropriate teams for review. If you need any further assistance, you’re welcome to reach out to our team through our support page or explore our available guides and manuals for additional help. Guides and Manuals: https://support.sharkninja.com/en-CA/product/ninja-everclad-commercialgrade-stainless-steel-cookware/01tHs00000D0UWVIA3 Contact Page: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen 

Hi Dana, Thank you for sharing your experience, and we’re really sorry to hear the pans have been so difficult to clean. That’s incredibly frustrating, especially when you expect cookware to make things easier, not harder. We appreciate the feedback. For best results, allow the cookware to cool completely before washing, as placing a hot pan in cold water can cause warping. Thorough cleaning after each use helps prevent grease buildup that can lead to sticking. If you notice discoloration or stubborn residue, a mix of baking soda and white vinegar can help. These pans should be hand‑washed using mild dish soap and a non‑abrasive sponge, and while they can technically go in the dishwasher once cooled, we don’t recommend dishwasher use if you want them to stay looking its best long‑term. Kind Regards, Ninja Kitchen.