[This review was collected as part of a promotion.] I had Samsung washers over 10 years. My previous one was coming close to 10 so had to change. I was still pleased with her bit heating element was going out too frequently and got tired of it. Otherwise, it was still functional. This new AI model looks very modern, but doesn’t dry as thoroughly as previous model. I used to dry in about 40 min. Now to get the same results, I have to run a full cycle for one full hour. The lint basket needs to be cleaned out before every cycle (has an alarm you need to clear). It kind of annoying if you ran something super light that you know you don’t need to but you have to go though the steps. It also had a strange noise as some parts are rubbing against each other when I got it. I thought I had to call the tech, but it got better. Not to mention that the original order came defective as a known issue. Samsung readily replaced it, but I never thought Samsung would damage its name with this level of service. I think all defective or potentially defective items should be inspect I’ve before went to the customer.

[This review was collected as part of a promotion.] We bought this dryer month ago. AI works very well and adapts the cycle based on the load. Smart features. Bigger capacity. Only issue is the delivery agents dented the dryer and didnt informed us. Thats why I am giving 4 star rating

[This review was collected as part of a promotion.] This washer is amazing. It doesn’t make much noise at all. It’s very spacious, I am able to add many clothes inside. I also love how it notifies me when the washer is done. I can see it on my smart tv screen which is awesome. I also appreciate how many different settings it has. If I need to wash heavy loads from work I can. If I I need to wash my sheets it also has a setting for that. I can also use a quick setting to wash something simple and get it washed in the morning before work. It makes my life so much easier. It is also very energy efficient. My energy bill has actually gone done since this purchase. Kudos to Samsung on this product.

[This review was collected as part of a promotion.] The looks of this dryer matches the washer - the navy blue color is looks really nice. The edges are really sharp - giving this dryer modern look. The control panel is simple. Similar to it sibling the dryer is filled with features. The dryer came with inlet for water connection - so no manual refills. The drying cycles are many - covering all kinds of loads. The dryer also works with Smart things app. That is really useful. The dryer senses optimal dryness - that preserves the clothes. And while working - it is quiet.

Day 1 - contacted customer service because dryer never completely dries clothes. Followed their suggestions and troubleshooting steps. Very annoying to have to manually turn off eco mode for every cycle. Several months later, I still have not had a full cycle complete without having to run a manual time cycle to completely dry my clothes. Like the dryer sensor doesn’t detect damp clothes. Love the size and the matching washer is great.

[This review was collected as part of a promotion.] Love this dryer. We've had it for about two months and use the AI feature exclusively. Saves us money on every load we dry. The dryer is the least efficient of all appliances. This unit curbs the electric usage and gets your clothes dry. Love it.

[This review was collected as part of a promotion.] This washer is great iI will start with the overall look is more modern then my previous washer. The nob allows you to select multiple functions of the washer and it does not make a lot of noise or shake when it is on the spin function. I will highly recommend this washer to others

[This review was collected as part of a promotion.] I was skeptical of how easy to use this unit would be without the multitude of dials and buttons on a typical dryer but I found that the smart dial and selector not only provides just as many options as the standard dryer configuration but provides more. With the number of added settings that can be added through the options menu, the ease of configuration with the SmartThings app, and the AI sense feeding it data from the washing machine, it has made the laundry simpler. This device has made laundry much simpler and faster. This has also one of the best lint traps I have come across. Much cleaner and hygenic that I've seen on a typical dryer.

The dryer does not work. It's incredibly poor design . The default setting is eco friendly. Each time you wash you have to change it or you can doubl the time you dry your load. In addition you can't mix items , you have to sort your laundry to make sure all items are the same size or the dryer will sense the little thing and stop. IF you like damp clothes an endless dryer cycle s and inconvenience , buy this dryer.

I was skeptical of how easy to use this unit would be without the multitude of dials and buttons on a typical dryer but I found that the smart dial and selector not only provides just as many options as the standard dryer configuration but provides more. With the number of added settings that can be added through the options menu, the ease of configuration with the SmartThings app, and the AI sense feeding it data from the washing machine, it has made the laundry simpler. This device has made laundry much simpler and faster. This has also one of the best lint traps I have come across. Much cleaner and hygenic that I've seen on a typical dryer.