Hi there, We understand how you feel regarding your washer. We are here to assist you in any way possible. We recommend checking the resources below for steps to take when the washer is taking too long to complete the cycle. Please watch the video and kindly click on the embedded words for more details. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147155614), and it will help our team pull up your information. ^Rodel

Hello there, We understand how you feel about what occurs with the washer to determine the best way to help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147027501) to help our team pull up your information. Have a great day. ^Camille

Greetings! We understand your predicament with your Samsung washing machine. We are here to help. I have shared a Samsung link below that will help with your experience. Samsung washing machine water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water In support of step number two of the shared link above, another helpful link is shared below. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146697901 to help our team pull up your information. Leo

Good day, We understand the importance of a working washing machine in your home. Let's get this taken care of. Please refer to the resources below to get solutions for your washer's concerns. Please click the link and hyperlinks and watch the instructional video for tips. Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ The washing machine does not fill with enough water: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149614175, to help our team pull up your information when you message us. Have a great day. -John