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Customer reviews for Samsung 5.5 cu. ft. Top Load Washer w/ Super Speed Wash for
Samsung 5.5 cu. ft. Top Load Washer w/ Super Speed Wash
4.5 out of 5 stars
stars539 ratings538 reviews
  1. 5 stars77% (415)
  2. 4 stars11% (59)
  3. 3 stars2% (9)
  4. 2 stars2% (10)
  5. 1 star9% (46)

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Showing 531-538 of 538 reviews
Feb 2, 2025
Meldy
1 out of 5 stars review

Awful

Had it for 1yr, nothing but problems. Has a mind of its own. Constantly off balance

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from SEA CARE

Good day, We understand the difficulty you are experiencing with the washer's unbalanced performance. Let's get this taken care of, Meldy. We highly recommend performing the troubleshooting steps from the link below to rectify the unbalanced performance of the washer. There are hyperlinks included; kindly visit them. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148320250, to help our team pull up your information. Have a great day! ^Chrystel

May 17, 2024
Loren
1 out of 5 stars review

Very bad! Never buy this

Never finish circle waisting gallons and gallons of water never end

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from Samsung Care

Hi there, We understand how you feel regarding your washer. We are here to assist you in any way possible. We recommend checking the resources below for steps to take when the washer is taking too long to complete the cycle. Please watch the video and kindly click on the embedded words for more details. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147155614), and it will help our team pull up your information. ^Rodel

Sep 30, 2024
JKLE
5 out of 5 stars review

Big and smart

Very big with great smart capabilites. So far it has handled everything thrown at it.

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
Feb 5, 2025
Have nothing clean
1 out of 5 stars review

Lemon

My washer quit working after 18 months. Needs new ? Circuit board. I am told this can’t be done.

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from SEA Care

Hi there, We recognize that the circuit board on your washer has caused you frustration. Our goal is to help you. Should you wish to purchase a compatible replacement for your washer's circuit board, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. We would be happy to talk with you if you need further assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148343660) to help our team pull up your information when you message us. Thank you. -Kimberly

Dec 16, 2023
Nancy mikahil
1 out of 5 stars review

Don’t buy it don’t waste your money please

Don’t buy it very bad don’t waste your money please

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from Samsung Care

We want to learn more about what transpires with your Samsung washer, Nancy Mikahil. We suggest contacting us via the options below to speak with a live representative to better assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Sep 30, 2024
MrRule
5 out of 5 stars review

great features

this is a great machine the5.5cu has all the space i need to wash heavy, large loads work perfectly

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
Apr 9, 2024
JW63
2 out of 5 stars review

Disappointed

Broke down before a year. 3 weeks and not fixed yet

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from SEA Care

Hello there, We understand how you feel about what occurs with the washer to determine the best way to help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147027501) to help our team pull up your information. Have a great day. ^Camille

Dec 30, 2023
Worst washmachine
1 out of 5 stars review

Crappy washmachine

Water level is a joke doesn't clean any bedding DON'T BUY!!!!!

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from Samsung Care

Greetings! We understand your predicament with your Samsung washing machine. We are here to help. I have shared a Samsung link below that will help with your experience. Samsung washing machine water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water In support of step number two of the shared link above, another helpful link is shared below. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146697901 to help our team pull up your information. Leo