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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 751-760 of 794 reviews
Nov 8, 2021
JC
1 out of 5 stars review

Look elsewhere

This is the worst bed I've ever had. After 10 months the bed has injured my back twice. It has no support at all and is way too soft. You immediately sink. The bed has indentations that don't go away. Highly disappointed from a major brand.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hello JC! We are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Mar 21, 2019
Abel
5 out of 5 stars review

Awesome mattress GREAT PRICE

Searchd other websites comparing prices.This had the most bang for your buck got lucky and snagged this for $499 Doesn't have the weird chemical smell. Not a bad deal for a king size bed! Me personally I like firm id say 7.5 out of 10 firm wise.

Helpful?70GQ544Y4G6E13602306210
Dec 30, 2019
Jp
1 out of 5 stars review

No

If this is considered medium firm, I'd hate to see what firm is. I've had this for over a month and its still hard. Not at all what i thought memory foam would be. My kids both have memory foam mattresses and they are super soft and comfortable.

Helpful?70GQ544Y4G6E13602306210
Feb 21, 2019
Stuck
2 out of 5 stars review

Did not last

This mattress was very comfortable for about 3 years. It is 4 years old now and has a very noticeable dip on both sides. I feel like I am sleeping in a hole.

Helpful?70GQ544Y4G6E13602306210
Aug 28, 2024
Pick up
5 out of 5 stars review

Pick up at the local Sam's Club

I would prefer to pick up my mattress at the local Sam's Club after online order. If it’s delivered to my apartment and left outside my door, I’m worried that someone might steal it. I’m willing to pay the delivery fee. Is this possible?

Helpful?70GQ544Y4G6E13602306210
Mar 22, 2021
Cgarr
3 out of 5 stars review

It only expanded to 10 inches

Help! I bought this mattress Friday and I set it up Friday night. It’s been over 48 hrs and it has only expanded to 10 inches. It’s super comfy and I hate to call Sam’s about it but I did pay for a 12 inch. I’m so torn! I wonder if I have to give it more time..

Helpful?70GQ544Y4G6E13602306210
Oct 30, 2021
Sleeper
4 out of 5 stars review

Not 12 inches

We bought this mattress this month (October 21). We took it out the box as instructed waited 48 hours to see if it would reach the 12 inches, no such luck. Serta put a 10 inch mattress in a 12 inch box either by mistake or on purpose. I would give 5 stars if it was not for this situation. The mattress sleeps good, no more back pain!!!! Now struggling if I should return it!! I feel cheated!!!

Helpful?70GQ544Y4G6E13602306210
Sep 25, 2018
Ask
3 out of 5 stars review

Top of the LINE!

I've had lots of problems finding a mattress to where when I get up in the morning I feel my back pains. This is the only mattress that I wake up with no back pains! I'm so pleased with my purchase! It's like sleeping on a cloud and for being sold at a low price! Highly recommend.

Helpful?70GQ544Y4G6E13602306210
Jul 24, 2021
Nana 9
3 out of 5 stars review

Too soft for me

Bought this last week, slept on it for a week. too soft for me.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi Nana 9, thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Aug 16, 2020
Gloria D
3 out of 5 stars review

Love love this

I would buy this mattress over again, very satisfied.

Helpful?70GQ544Y4G6E13602306210