Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress

Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for

Serta SleepToGo 12" Firm Gel Memory Foam Mattress

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4.3 out of 5 stars

stars1,559 ratings794 reviews

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Mar 28, 2021

1 out of 5 stars review

Misleading it’s not 12” , it’s 10” matters

It’s just 10” Mattress. Never Expand to 12” as they claimed it is. For the 2nd night I’ve stared experiencing a back pain. DO NOT BUY IT!!

Helpful?

reply from Supplier Response

Hi AJ. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would be happy to help.Our 10-year limited warranty covers variance in dimensions of more than 1 inch (once the mattress has had time to expand).Based on your comments it sounds as if your mattress may be exhibiting signs of a defect.We'd like to encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. They will be able to answer any questions you may have and get a warranty claim started if needed.We hope this helps. Best, The Serta Team

Dec 29, 2021

Shampoo pro

2 out of 5 stars review

Queen size mattress

Bought it a week ago took out of the box 3 days ago will only go 9 inches high and it’s supposed to go 12 inches. Very disappointed.

Helpful?

reply from Supplier Response

Hi there! We are sorry to learn of your experience and want to help. Please call us at 1-888-240-1945. Thank you.

Dec 12, 2021

Reetawonder

3 out of 5 stars review

It's been a year too soft

I brought this mattress a year ago and I'm shopping for a replacement. It started off well, it is way to soft my back can't take it.

Helpful?

reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

May 7, 2020

5 out of 5 stars review

Verrrry comfy!

My daughter bought one for herself. We tested it and loved it so much we bought another one for my son. My dad loved it so much that he bought one for himself also.

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Dec 6, 2021

Grandmal

3 out of 5 stars review

Serta to go

Horrible hard I'm up every night because I hurt I put a topper on it helped my old mattress was softer. But after 15 years one tended to roll to the middle sure wish I had it back

Helpful?

reply from Supplier Response

Hi there! We are sorry to learn of your dissatisfaction. We would love to discuss other options in getting you the right comfort level. Please call 1-888-240-1945. Thank you.

Aug 28, 2024

Pick up

5 out of 5 stars review

Pick up at the local Sam's Club

I would prefer to pick up my mattress at the local Sam's Club after online order. If it’s delivered to my apartment and left outside my door, I’m worried that someone might steal it. I’m willing to pay the delivery fee. Is this possible?

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Nov 19, 2023

Yourmom

1 out of 5 stars review

DO NOT PURCHASE!

After 2 and 1/2 years this mattress started sinking on both sides it's been a month and a half that I've been trying to get a refund and still nothing! 🤬

Helpful?

reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Dec 5, 2021

Matt77

1 out of 5 stars review

Great for a few weeks!

Mattress was great for 3 weeks then it just seemed to have no support at all. Have rotated it already and was purchased at the end of September. I'm writing this at 4am as I couldn't lay in bed any longer due to a bad mattress!

Helpful?

reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your experience and want to help. Please call 1-888-240-1945. Thank you.

Mar 21, 2021

Perk

4 out of 5 stars review

Not a bad mattresss.

Easy set up. No smell at all and it expanded to full hight in about 8 hours. It is firm but not too firm. I am happy with my purchase so far. I added a mattress pad just for shifts and giggles. Not a bad mattress for the price.

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Nov 8, 2021

1 out of 5 stars review

Look elsewhere

This is the worst bed I've ever had. After 10 months the bed has injured my back twice. It has no support at all and is way too soft. You immediately sink. The bed has indentations that don't go away. Highly disappointed from a major brand.

Helpful?

reply from Supplier Response

Hello JC! We are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.