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Sam's Club
Sam's Club
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 41-50 of 794 reviews
Jun 29, 2024
IMHO
1 out of 5 stars review

100% Dissatisfied

(1) Arrived in a large, tall plain brown box. My concern is that Sam's club sold me returned and/or used mattress. (2) Mattress has a stain on one side. (3) Mattress does not feel like the same model SertaSleepToGo that I purchased and enjoyed twice before. The previous mattresses were in a Serta box with convenient wheels. (4) Sam's Club will not accept a return in the store. They are requiring that I stay home for a pickup. So, I would have to take off from work to return the mattress. I am 100% dissatisfied. Heading over to Sam's Club now to request a full refund for my plus membership.

Helpful?70GQ544Y4G6E13602306210
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jun 3, 2021
MDK
2 out of 5 stars review

Verified Purchase

Not a 12” Mattress

I would like to rate higher but I bought a 12” mattress and this is definitely a 10” mattress. It’s been two weeks and it will not get any bigger. Unfortunately, I needed a mattress ASAP and don’t have the option of returning. I went with Serta because of the name brand. Never again. Should have read the reviews in greater depth as many said the same thing.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hello there! We're sorry to hear that you are experiencing issues with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 3, 2019
Hoot
5 out of 5 stars review

Verified Purchase

Comfortable

Woke up every morning with back pain sleeping on a spring mattress with foam mattress wake up with no pain love the mattress

Helpful?70GQ544Y4G6E13602306210
Aug 7, 2018
piñon
3 out of 5 stars review

Arrived dirty from factory

This mattress arrived nicely packed and filled up very quickly. I am disappointed that it was packed in plastic dirty along one side.

Helpful?70GQ544Y4G6E13602306210
Sep 6, 2021
Luke
1 out of 5 stars review

Verified Purchase

Bad decision! I sure hope Sam's will make it good

The bed is very soft to be a firm bed. If you have back issues this is not the one for you. Even my hips are aching in the morning.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi Luke! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is to soft for you. We would love to discuss other options in getting you the right comfort level. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 5, 2017
Bobbi
5 out of 5 stars review

Verified Purchase

Great mattress

I had never slept on a memory foam mattress before so this was a new experience. It took me a week to get use to it and I love it!

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Aug 12, 2021
LAVONDA H
5 out of 5 stars review

Verified Purchase

A Restful Good Night Sleep

I'm very satisfied with my mattress. It's just right for a good night sleep. It's not too hard or too soft.

Helpful?70GQ544Y4G6E13602306210
Aug 3, 2021
Tina R
4 out of 5 stars review

Verified Purchase

Not as perfect as I hoped

Fairly comfortable. But... it does not conform to the adjustable bed frame making the legs not as comfortable.

Helpful?70GQ544Y4G6E13602306210
Feb 2, 2021
Storage
1 out of 5 stars review

Verified Purchase

Did not inflate and returning was nightmare.

Mattress did not inflate completely. I was going try another one of the same mattress, but it was a nightmare to return.

Helpful?70GQ544Y4G6E13602306210
Nov 20, 2018
mugslv
5 out of 5 stars review

Verified Purchase

Excellent

At first I thought might be too firm, and not as soft as expected, but it is actually perfect. Like it very much,

Helpful?70GQ544Y4G6E13602306210