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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 381-390 of 794 reviews
Mar 17, 2018
Bulldog
1 out of 5 stars review

Unbelievably Firm

We tried this mattress but had to return it after the second night. It was like sleeping on the floor. Sam's Club gave us no problems with the return.

Helpful?70GQ544Y4G6E13602306210
Nov 25, 2021
Marc
1 out of 5 stars review

Mattress "tacos" after a year

I have had this mattress just over a year. A couple months ago it started sink in the middle, causing you fall towards the middle of you sleep on one side. This makes it very difficult to sleep.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi Marc! Thank you for taking the time to let us know about your recent experience. We're sorry to hear that you are having issues with your Serta SleepToGo 12" mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 21, 2022
Mad customer
1 out of 5 stars review

Verified Purchase

Serta bed in a box does not expand as it should we

We bought a 12 inch serta sleep to go mattress and it only measures 10 and a half inches we have been told nothing can be done about this.. Garbage product don't buy...!!

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Apr 20, 2021
Larry
5 out of 5 stars review

Great sleep for the obese

I weigh about 450lbs. I usually wake up every 1 1/2-2 hours in my old mattress. Since day one I've slept through the night peacefully waking up only once a night.

Helpful?70GQ544Y4G6E13602306210
Aug 26, 2018
TPham
1 out of 5 stars review

Bad choice!

I bought this mattress 3 months ago and it's already sagging and soften. My back hurt so bad, I couldn't get up in the morning. I has 10 year warranty but only after 3 months it's sagging and deformed. Don't buy it or you'll be sorry.

Helpful?70GQ544Y4G6E13602306210
Mar 4, 2020
Kiwi1
5 out of 5 stars review

Verified Purchase

Very comfortable

I was skeptical about this mattress but it is very comfortable. I bought it for a second home so haven’t slept on it more than a weekend but so far so good

Helpful?70GQ544Y4G6E13602306210
Feb 16, 2022
Serta sleep to go
1 out of 5 stars review

beware worst mattress ever

I bough a queen and a King they are both as hard as a rock, I was expecting something a lot better form Serta and It’s 10” not 12” they both are going back to Sam’s club. What a waist of time having to bring them back to Sam’s.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Sep 13, 2023
Unhappy
2 out of 5 stars review

Verified Purchase

Not as firm as we expected

Not as firm as I expected. We bought the exact same mattress model, in a queen size several years ago. The mattress we received recently is not as firm, we sink to the frame when we sit on the edge.

Helpful?70GQ544Y4G6E13602306210
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We do update the mattress lines every few years and change the firmnesses offered as well. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

May 12, 2021
s8a2m6s8
3 out of 5 stars review

Serta to go gel

Very comfortable, does get hot/would recommend a serta cool mattress cover. Down side, mattress only expanded to 10” instead of 12” even after a wk & 1/2.

Helpful?70GQ544Y4G6E13602306210
Nov 16, 2020
Mackey
3 out of 5 stars review

not a 12” mattress

The mattress is comfortable and does not have the chemical smell some alluded to. It is not a 12” mattress as advertised. I have had it for almost a week and it is 10.75 inches.

Helpful?70GQ544Y4G6E13602306210