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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 371-380 of 794 reviews
Dec 3, 2019
PeggyPearls
5 out of 5 stars review

Verified Purchase

So Good we are back to buy again

We bought both a queen and king size of this mattress in 2012. They are so comfortable we bought another for another guest area.

Helpful?70GQ544Y4G6E13602306210
Sep 5, 2021
Rjane
5 out of 5 stars review

Verified Purchase

Serta Sleep ToGo 12" Gel Mattress

It takes about 12 hours to fully come out. It is comfortable. It was an easy transition from our old mattress. We are enjoying it.

Helpful?70GQ544Y4G6E13602306210
Dec 6, 2018
mikeymo
4 out of 5 stars review

Verified Purchase

Comfy Comfy at Good Price

Bought this mattress a few weeks ago online sale and it has lived up to its expectations. Comfortable, soft, but firm once you lay on it.

Helpful?70GQ544Y4G6E13602306210
Feb 22, 2018
Kelldog
5 out of 5 stars review

Verified Purchase

Fast delivery

Easy set up. A little firmer than I like, but the longer you lay in the bed you can feel the memory foam set you in place

Helpful?70GQ544Y4G6E13602306210
Jan 18, 2021
Danny
5 out of 5 stars review

Verified Purchase

Good for lower back

This 12" mattress is so comfortable and really comfortable for my lower back. I can actually sleep great again. Very satisfied with this purchase.

Helpful?70GQ544Y4G6E13602306210
Aug 11, 2021
jc
1 out of 5 stars review

stay away

I wish I would of believed the reviews, not sure what it is but this mattress is firm yet it sinks half your body. Hard to explain, when we wake up our backs are so sore. I really regret getting rid of our old one for this. Wasted money

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Aug 26, 2018
TPham
1 out of 5 stars review

Bad choice!

I bought this mattress 3 months ago and it's already sagging and soften. My back hurt so bad, I couldn't get up in the morning. I has 10 year warranty but only after 3 months it's sagging and deformed. Don't buy it or you'll be sorry.

Helpful?70GQ544Y4G6E13602306210
Mar 4, 2020
Kiwi1
5 out of 5 stars review

Verified Purchase

Very comfortable

I was skeptical about this mattress but it is very comfortable. I bought it for a second home so haven’t slept on it more than a weekend but so far so good

Helpful?70GQ544Y4G6E13602306210
Feb 16, 2022
Serta sleep to go
1 out of 5 stars review

beware worst mattress ever

I bough a queen and a King they are both as hard as a rock, I was expecting something a lot better form Serta and It’s 10” not 12” they both are going back to Sam’s club. What a waist of time having to bring them back to Sam’s.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Nov 25, 2021
Marc
1 out of 5 stars review

Mattress "tacos" after a year

I have had this mattress just over a year. A couple months ago it started sink in the middle, causing you fall towards the middle of you sleep on one side. This makes it very difficult to sleep.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi Marc! Thank you for taking the time to let us know about your recent experience. We're sorry to hear that you are having issues with your Serta SleepToGo 12" mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!