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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 271-280 of 795 reviews
Aug 24, 2021
Lathomp24
5 out of 5 stars review

Verified Purchase

Good buy for the price

Comfortable and sturdy

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Jul 26, 2021
Grant
5 out of 5 stars review

It IS 12" and it IS awesome!

Not sure why other people have had size issues but this mattress DEF expanded after several hours to 12". We did lay it flat on the low profile box spring and didn't sleep on it for a day. And another person saying the cover couldn't be removed to be washed is wrong...there's clearly a zipper for removing the cover on the bottom of the mattress. It doesn't get easier to buy than this...box has handholds and wheels so you just pull it to your truck or SUV and load 'er in! Slept great on it and for the $, it can't be beat. Sure, I had a $2700 Temperpedic full foam in past....but it was warm and while I dont sink as deep in this Serta as I did in the Temper, I didn't notice while sleeping or waking without any aches. SO...money saved and value received.

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Jan 4, 2024
bee3746
1 out of 5 stars review

Does not Inflate and Cannot Return

I bought this mattress and after almost a month, it still did to inflate all the way. It is currently at 10-11in high. I tried calling the number provided in the description but since I bought it in store, I had to call the store directly. When I explained to the store the issue I was having with the mattress I was told I needed to bring it in. This is a King mattress and I live by myself, I cannot carry a 127 lb mattress into Sams Club. I was told "that was my problem and not Sam's Club." I am unable to return it or get a refund for a mattress that is defective. This was poor quality on a mattress sold as well as poor customer service by Sam's Club.

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reply from Serta Team

Hi there, thank you for taking the time to reach out and provide feedback on your mattress. We are sorry to hear that you are having difficulty returning it to the store. Return policies are created by each retailer. We recommend reaching out to a friend or family member if possible to help with the moving of the mattress. Sam’s Club offers a 100% member satisfaction guarantee, so for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Mar 27, 2022
S and G
1 out of 5 stars review

Not impressed

We purchased this mattress a few weeks ago. So far, we are not impressed. It is far from 12". It still has not fluffed up evenly. There is a slight chemical smell that just won't disappear. We live 200+ miles from the store where we purchased it, so returning it is not an option. Disappointed to have spent $600.00 on it.

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reply from Supplier Response

Hi there! We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Apr 7, 2021
Jebk
5 out of 5 stars review

Verified Purchase

Glad we purchased

We took a chance on this and bought it online from Sam's, sight unseen. I'm so glad it worked out. It's a wonderfully comfortable bed and we've been sleeping good on it. Our last memory foam mattress lasted about 7 years... This has a 10 year warranty.

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Mar 26, 2021
Jerbear
1 out of 5 stars review

Terrible quality

Bought this mattress-1st day had a crease here it was folded and never disappeared, called Serta the 1st day-they said wait 24 hours, then they said 48, then another call 72 hours--we have waited 8 weeks for them to respond with a solution after picture after picture and 5 emails and phones calls -now they will replace for an additional $85.00 -never buy a Serta memory mattress--got a Casper and was perfect right out of the box!!

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reply from Supplier Response

Hello- We're sorry to hear about this issue you've been experiencing with your mattress. That's never what we want our customers to have to go through. We apologize that your Serta mattress didn't work out, but we truly want what's best for you whether that's with Serta or elsewhere. Please feel free to reach out directly to Sam's Club if you happen to have any further questions or concerns about your Serta mattress as Sam's Club would be able to best assist. You can call Sam's Club at 1-888-240-1945. We hope this helps!

Aug 19, 2017
zman
3 out of 5 stars review

Just too Soft!

Purchased in Club. Firm Base layer is about 6 in, top 6 in is 3 layers of foam. I am big guy 240 lbs and 6'1". Way too soft for my back, and had trouble rolling over, felt like I was sinking. I returned it for one with thicker firm base and thinner soft top layers-no back pain and i can roll over without a struggle. No problems with the return at Club.

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Jan 31, 2020
underthehood51
4 out of 5 stars review

Was VERY Skeptical

I was very skeptical about this mattress. Have been looking at similar products i.e. Purple, Nectar, etc. Seems the closest competitor for this level of quality and type was still close to twice (at old price) the price but now at this price, this thing is a "no brainer" It is on the firmer side (even for my big fine body 6'1" and 225) it was a little firmer than expected. Bad thing? Not really. The support really seems to be helping. Also noticed that wife who used to snore loud enough that the walking dead would knock on the door to inquire what was wrong now seems to sleep nearly silently. A very welcome side effect. So overall is it in the same league as say Purple, Nectar and all the high priced stuff? I think so. Is it one helluva deal? You bet!

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Dec 24, 2021
Bajaloco
5 out of 5 stars review

Verified Purchase

Great mattress, very comfortable

Great mattress, very comfortable.

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Aug 28, 2020
Sky
2 out of 5 stars review

Verified Purchase

"Medium/Hybred" firmness is wayyy too firm.

The "hybred" rating is too firm. We returned it,

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