I ordered this mattress because I needed it for surgery recovery. I never received it, Sams said I can't return it through them, it has to be with Serta even though Sams charged my account. Gave me phone number with no resolution.

Very comfortable, does get hot/would recommend a serta cool mattress cover. Down side, mattress only expanded to 10” instead of 12” even after a wk & 1/2.

Save up your money and buy a better mattresses. This is hot especially in summer heat in Texas. I wake up a lot burning up. This is owning it for 3 years and it's still hot. We are not looking into buying a coil mattress with no memory foam.

When I rolled this thing out on the bed and cut one end of the bag open, it started expanding so quickly I had trouble cutting the bag off fast enough to keep up with it. In less than two minutes, it was at full thickness. It didn't have any of that new mattress stink, either. I have joint damage to my right hip and shoulder which would bother me if I rolled over onto that side, but after sleeping on this mattress for about three weeks, I haven't noticed any trouble lying on my right. Much more comfortable.

We purchased this mattress as a replacement for our nearly 20 year old Tempurpedic which has serviced us well until 2 years ago. This Serta has no support on the edges causing me to somewhat slide off the bed if I am sitting on the bed to put on my shoes and socks. It DOES sleep cooler than our previous mattress. It DOES NOT transmit movement. It does not have side straps for movement but is light enough for my wife and I (69 and 73 yo) to move it onto the bed. I would say that I expected something a little firmer from Serta. Consumer Reports must have gotten something a little different to rate this mattress a 7 for firmness.

I bought this mattress for my guest room. It is firm, but it's a softer firm than a standard mattress. It is quite comfortable to sleep on. The mattress never expanded to 12 inches, but that has not impacted my review of this product. I would buy this mattress again!

Probably the best mattress I've ever slept on. I have been wanting to try a modern memory foam mattress for awhile. It is the exact feel I was hoping it would be; firm but with a slight softness. A very nice mattress for the money. Highly recommend.

My husband and I had purchased a Sleep Number bed, but was never pleased with it. We purchased the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress and love it. It is so much more comfortable than the Sleep number bed and way more economical.

I purchased this for my 80+ age parents and had it shipped directly to them. Easy set up for them since they just had to open the box and let it expand overnight. My Mom said it keeps her cooler at night and my Dad sleeps all night. He used to wake up and move to his recliner! It was "different" from their pillow top mattress and took a couple nights to get used to since this is a gel memory foam, so doesn't have that "pillow" feeling, but after a couple of nights, they enjoy the support and comfort of the gel. At $499, this saved my parents a lot of money too. They were thinking they were going to have to spend over $1000 for this kind of comfort!

I bought this mattress about a month ago. Ordering, shipment, packaging was all as expected. There was no smell from mine as others referred to noticing. I had to do something to better my sleep as I woke up achy every morning. On the Serta, I wake up everyday now without hitting snooze, feel refreshed and no part of my body hurts at all. It's a magical combination of support & softness. The cooling effect isn't too much, even on colder nights. I could not be happier with this purchase! My only regret is not buying sooner!! I have recommended this to all my loved one's & already, my brother & his wife have purchased the same and can't wait for the delivery!