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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 101-110 of 796 reviews
Nov 15, 2020
Reviewer name: Ruby
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

We love it

My husband and I been looking for a mattress for a few months now and we decided to go with one and boy are we satisfied it was just what we needed.

Helpful?70GQ544Y4G6E13602306210
Dec 14, 2020
Reviewer name: Chica
5 out of 5 stars
5 out of 5 stars review

Able to sleep again!! Love it!

This mattress is wonderful, I'm able to sleep again, works well with my kids since they move a lot I'm stable to sleep well when they are in bed with me. Is comfy, cozy, stable. Love it!

Helpful?70GQ544Y4G6E13602306210
Nov 5, 2024
Reviewer name: Kristy
1 out of 5 stars
1 out of 5 stars review

BUYER BEWARE: Never received.. Sams won't cancel,

I ordered this mattress because I needed it for surgery recovery. I never received it, Sams said I can't return it through them, it has to be with Serta even though Sams charged my account. Gave me phone number with no resolution.

Helpful?70GQ544Y4G6E13602306210
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. Your feedback is very valuable to us. We are sorry to hear about the issues you have had with delivery and receiving your refund. If the mattress was purchased in a Sam's Club store directly the store will be able to handle the return directly for you. If the mattress was purchased online please reach out to (888) 802-2948 for assistance with their website orders. We hope this helps and that you are able to receive resolution soon!

May 12, 2021
Reviewer name: s8a2m6s8
3 out of 5 stars
3 out of 5 stars review

Serta to go gel

Very comfortable, does get hot/would recommend a serta cool mattress cover. Down side, mattress only expanded to 10” instead of 12” even after a wk & 1/2.

Helpful?70GQ544Y4G6E13602306210
Feb 16, 2022
Reviewer name: Serta sleep to go
1 out of 5 stars
1 out of 5 stars review

beware worst mattress ever

I bough a queen and a King they are both as hard as a rock, I was expecting something a lot better form Serta and It’s 10” not 12” they both are going back to Sam’s club. What a waist of time having to bring them back to Sam’s.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Apr 20, 2021
Reviewer name: Larry
5 out of 5 stars
5 out of 5 stars review

Great sleep for the obese

I weigh about 450lbs. I usually wake up every 1 1/2-2 hours in my old mattress. Since day one I've slept through the night peacefully waking up only once a night.

Helpful?70GQ544Y4G6E13602306210
Oct 8, 2023
Reviewer name: R G
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Matress

We were not sure how a matress in a box would be, but have been quite happy with it. We don’t wake each other up when getting up at night and it is very comfortable.

Helpful?70GQ544Y4G6E13602306210
Jun 4, 2023
Reviewer name: abstractresi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Mattress

I bought this mattress in a twin 4 years ago. Love it. Slept on it every day. So bought another in queen size. Putting the twin in another room and sleeping on queen size now. Comfortable and opened up nicely both times.

Helpful?70GQ544Y4G6E13602306210
Feb 4, 2025
Reviewer name: BLS1234
1 out of 5 stars
1 out of 5 stars review

FIBERGLASS

This mattress contains FIBERGLASS. Below they stated they do not but we quickly learned last night that they do. My son, my husband and I woke up all itchy because of it. NOT OKAY

Helpful?70GQ544Y4G6E13602306210
reply from Serta Team

Hi there, we are sorry to hear about your experience with the mattress. For context, the Fire Barrier serves one primary function, to prevent the spread of fire. Two components help to achieve this. A char layer which creates a non-toxic barrier to oxygen and para-aramid fiber which combines strength and thermal protection for the mattress core.In some instances, we’ve elected to use a fire barrier made of para-aramid fiber (i.e. continuous glass filament) in lieu of harmful fire retardant chemicals.This layer does not contain known harmful chemicals and is non-toxic. The fire barrier is intentionally designed to meet US fire safety laws without being seen or felt, but to very much be helpful in the event of a fire. It is typically sewn into the mattress panels, or placed on like a sock around the product, depending on the type of mattress you have.Our best recommendation is to keep the cover on the product as suggested on the tag, and this will help to avoid any damage to the fire barrier. For more assistance, we recommend reaching out to your retailer.

Aug 22, 2021
Reviewer name: CZBDLLC
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Have bought 3 of these

Very happy with this mattress. I have purchased 2 kings and a queen. All have been perfect. It’s a firm memory foam which I find to be very comfortable to sleep on. Not too squishy like I’ve experienced on other brands.

Helpful?70GQ544Y4G6E13602306210