Hello,<br /><br />Thank you for reaching out to us.<br /><br />We are sorry to hear that you are experiencing issues with the FoodSaver. This is certainly not the experience we want you to have.<br /><br />We would like to learn more about your situation and assist you further. Please reach out to us directly via our official FoodSaver website&#39;s &#34;Contact us&#34; page or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.<br /><br />We will be glad to help you.<br /><br />Thank you!<br />FoodSaver Consumer Care

Hello, this is Arlinda from FoodSaver!Thank you for sharing your experience with us. We’re sorry to hear that the product FM2000 did not meet your expectations, especially regarding the quality of the control button lights. We appreciate your decision to return the item, and we want to ensure that the return process is as smooth as possible for you. Your feedback is valuable, and we will share it with our product development team to help improve the quality of our offerings.If you have any questions or need further assistance with your return, please don't hesitate to reach out to our customer support team. We hope to have the opportunity to better serve you in the future.Thank you and please stay safe! FoodSaver Team

Hello, this is Arlinda from FoodSaver!<br /><br />Thank you for your feedback!<br />We apologize for the disappointment you&#39;ve experienced with our sealer. We understand your frustration regarding the need to individually cut the bags and the lack of mounting capability.<br />Your feedback is valuable to us, and we appreciate you bringing this to our attention. <br />If you have any more questions, please contact us through email, phone or the contact form available on our website.<br /><br />Thank you and please stay safe! <br />FoodSaver® Consumer Care