Terrible customer service. Ordered 390 special cupcakes, and two days before the event, they call me and said they didn't get them. They wanted to know if we wanted to cancel our order. This was for a Chairty event, and we couldn't do it. I will never order from there again. BJ's had the same cupcakes, price was a little more, but they would have come through.

Delicious, truly some of the best cupcakes. I bought them for a kids birthday party and was shocked when I tasted them. This will be my new go to for birthdays as they are so affordable. I wish there was a place for comments when customizing, but overall fantastic experience!

Awful service I went to the club to order personalized cupcakes, and I was told that I had to scan a QR code and do it over the phone. I logged in to my account and it only gives me one option, it says that if I want them personalized that I have to go to the club. Worst service ever.

This review isn't on the cupcakes but the packaging. Why did you change it?! These new holders are terrible and the lid keeps popping off. Even your bakers warned me that these new ones are terrible and to be careful. Stop trying to fix things that aren't broken!!

I used to brag to everyone about how good sams club cupcakes were! Recently though, i bought some for my daughters birthday and the frosting was awful! It tasted like crisco or something along those lines. It was bad.. i wish they would’ve stuck with the tried and true recipe. Sad to say, it’s not good now.

The cupcakes themselves are an A ! As I came here to complain about the 1/4-inch hard plastic balls on top of some of these, I saw that I wasn't the only one who noticed them. I have been getting these cupcakes for many years, and this is the first time they've had these on them! Just glad I got one before one of the kids did, about half of the cupcakes had these on them! I almost broke my tooth on it! You guys had better stop doing this!

Online order. I ordered cupcakes for the kids at school. My order was placed on Oct 31, and the Cupcake expires on Nov 1 (the Cupcake was made on Oct 27). This is not about a refund. Not everybody wants a refund; I just want my cupcake for my kid's friends. It takes us 25 min and 25 min back to pick up the order.

Not sure if the tray changed but it collapsed in/caved in the center today. All of the cupcakes fell out and I had to order a new set. Luckily the ladies were so kind to frost a new pink set for me. The baker said the tray collapse in the middle often and happens to many people. I had to pay for both set so wish they would use a better structured tray and not a flimsy one. Cupcakes taste wonderful though.

The vanilla and chocolate cupcakes were absolutely amazing! Soft and moist as if they had just come out of the oven, with the creamiest of icing making them so, so delicious!! Beautiful icing too!!! I waited too late to purchase a birthday cake and had to pick up the vanilla and chocolate cupcakes instead. However, everyone was raving about how delicious they were and how much better they were than having a birthday cake. You don’t have to slice it and try to get the right amount of slices for everyone, you have a choice of chocolate or vanilla, they are not as messy and stay fresher longer.

Waa very disappointed with these cupcakes. The cake itself was good but the "white icing" (which is no longer called buttercream frosting) was really low in quality. It tasted waxy from the start to the finish. Would never buy again. However, the gourmet cupcakes are fabulous.