Hi Rara, It sounds like you're making the best of the situation despite the setback. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147242416 to help our team pull up your information. Leo

Hi Donna, Thank you for reaching out regarding your Samsung NX60A6511SG stove. I understand how important it is for your appliance to function properly, especially when it comes to cooking without leaving soot on your cookware. It sounds like the LP gas conversion wasn't completed during installation, which can lead to issues like incomplete combustion and soot buildup. I recommend contacting a qualified technician to perform the gas conversion correctly, ensuring that your stove operates safely and efficiently. For guidance on the LP conversion process, please refer to the user manual, starting from page 10 on the 8th bullet, where you will find detailed instructions. Ensure your range is properly installed and adjusted by a qualified technician for the type of gas (natural or LP) being used. For LP gas, the technician must replace the five surface burner orifices and two oven orifices with the LP orifice set and reverse the GPR adapter, following the manufacturer's instructions and local codes. The agency performing this work is responsible for the gas conversion. If you need assistance finding a technician or have further questions, feel free to reach out to our Samsung Support page for more resources: Manual https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147568931) to help our team gather your information. Have a great day. ^Charles

Happy you like the features of the range. We appreciate your feedback. ^Pat