The issue is not with the product. I recently requested an exchange for my newly purchased mattress, to an upgraded more expensive model. Now, keep in mind that it took 32 days to receive my first mattress, including the adjustable bases. (that was also a fight to get) We are coming on 14 days and I still have not received my exchange mattress. I have called more times than I care to mention. Ever time I call, the wait time is awful long. When I finally speak to a "customer" service rep, I get an answer of your order will process in 5 to 7 days, call back. Along with the lovely " have I helped you? and is there anything else I can do?" HA!! You haven't done anything. So, I call back once again. 7 days to be fair. The response, I am sorry, it takes 7 to 10 days for your order to process. So, I call on day 10, then told to call back again. That it takes 10 to 14 days. Today, after being told not once but twice to speak to a special department and being on hold. AND hung up on twice. I am still no where. And calling on day 15. DO NOT, DO NOT purchase from on-line. Find a store, compare your prices. Do not get stuck in this horrible nightmare! When I asked if I could cancel my whole order and how long it would take for funds to be retransmitted. 10 to 14 days.......

[This review was collected as part of a promotion.] I was extremely hesitant to spend close to $4k on a bed, but having slept on a friend's tempurpedic for 3 nights with significantly less back pain, I knew it was worth it. After 9 mos of a herniated L5-S1, I am finally sleeping soundly.

All the TV ads and hype may be a bit exaggerated. I find my new mattress to be less comfortable than I had hoped. I wish I had asked about a softer model. I got the medium. It is not for side sleepers for sure. It also is not cooler as promised. For the large sum of money it cost, I would have hoped for a nice night's sleep and no aches in the mornings. Since it's still very new, I'm hopeful it will bring more comfort as it gets used more.

It took a couple of nights to get used to this mattress. We've had it almost a month now and I love it. My back feels amazing. I'm finally sleeping through the night. We had our last mattress for over 10 years and was waking multiple times through the night. The firmness might throw you off at first but now it is difficult wanting to get up in the mornings. We love our new mattress.

The mattress is very good and we decided to buy the matching pillows. The wrong pillows were sent, because while I was shopping the pillows reset to the default of queen size instead of king size. The representative told me too bad and no returns or replacements.

We had tried many online mattress companies, but in the end, most seemed to just try and copy what Tempurpedic has. We purchased through a retailer store, Denver Mattress, for my wife and I, we have to always try before we buy the old fashioned way. We bought the pro-adapt soft, the most comfortable bed ever! This material hugs you and doesn't sleep too warm, the new cover is very nice and I am glad we made the investment. I slept 12 hours our first night which I haven't done in years! No back or hip pain, this stuff is truly revolutionary. I highly suggest it, get it, it makes your whole day so much better. The soft material really contours to your body and we love that one person can move in and out of bed without disturbing one another. Expensive, yes, but you get what you pay for and can you put a cost on feeling well the next day.

[This review was collected as part of a promotion.] So far I have slept on my new pro adapt firm mattress for a week. The material molds to your body very well. However, it is very firm. From what I am reading, it takes some time to break in. If you prefer a firm mattress, this is the one for you. It's very very high quality and I have had pretty great sleep so far.

I wasn't sure about how long the "break in period" would take but after two weeks of sleeping on the mattress, I began to feel the difference and sleep better and better. I thought I bought the wrong firmness but after the 4th week, I knew I made the correct choice. After sleeping on other types of memory foam mattresses for over 10 years, I am totally convinced there is nothing better than my Tempur-ProAdapt. I will never go back to those other types and brands. Thank you Tempur-Pedic for giving me "The Best" mattress I've ever owned. Know more back pains or waking up several times in the night. I can't think of one thing I don't like or am sorry I spent a little more for a Tempur-Pedic. This is a quality product!

We heard folks say they have to break it in, but that wasn't our experience. We used to get out of bed early and now we find every excuse to sleep in as late as possible. We LOVE it! We always wake up refreshed and it is just so comfortable. We recommend it to everyone!

We replaced our old Tempur-Pedic firm memory foam which was 13 years old. Still adjusting to the new hybrid mattress but am convinced it is easier for my spouse to get out of bed than the old memory foam only. In addition, it is much more comfortable on my shoulders and hips so believe the coil springs help relieve some of the pressure. Only possible shortfall is that the edges are not as firm as the old memory foam but it has not caused any issue for us yet. Probably could have given it a 5 but want to wait and see how well it holds up. It's very expensive so would like to get at least 13 years out of this mattress.