Thank you for sharing your insights about your microwave, Tonda. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -John

Greetings! I can only imagine the frustration and disappointment of seeing it slip away so quickly. We are here to help. I have shared a Samsung link below to help with your experience with your microwave model. Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148002602 to help our team pull up your information. Leo

ArtM, noise from the microwave can be upsetting. Our goal is to help you. This guide explains microwave noises and offers troubleshooting steps. Please match the noise you hear from your microwave to the list of noises provided. If one prompts, kindly click on the embedded word. Samsung microwave is making unusual noises https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147569422) to help our team pull up your information. Have a great day. ^Camille