I purchased one of these in North Dakota. We have outside,with the cold weather and snow it cracked. I have contacted customer service for two months with no calls back just text messages telling me customer service will get back to me. (I wanted to purchase a new front to replace the cracked one). Still to this day no call back. I even asked them for a phone number which they didn’t respond to. KETER customer service I’m still waiting!!!!!

Bought last May 2019 for pool equipment and deck chairs. Last week I noticed two cracks on the lid face. The cracks line up with the metal brace on the inside of the lid. I would not recommend this product. I have not called Sams or Keter just don't want the runaround. Should have stayed with Rubbermaid.

I would not buy anything from KETER because they do not back their products at all. My box was broken and under warranty and even though its under warranty they wont fix it or replace it.. They will send you to the fine print and say they have a right to not fix it if they offer you a prorated amount of money back.. So they offered me back $30 for my few hundred dollar box.

The product didn't come with an instruction. I had to look up an instruction online for similar product(I think it was java) from the brand's website to build the product. Overall,it is very easy to assemble. A lot of plastic holes and edges are not cut completely so I had to use utility knife to trim and make a hole in order to "clip" the product together. Watch for any sharp edges as the plastic is not trimmed

This deck box is well engineered, easy to assemble, and results in massive/sturdy storage. Only issue was a missing lid end cap (LM) -- only 3 of the 4 were in the sealed bag. Other than that, Keter should be commended for a job well done. Although the color is brown, it seems closer to black when out in the sun.

Had to return twice before I got a good one. The first one I bought had a damaged lid. Sam's wouldn't exchange just the lid, so I had to take the whole thing back and exchange it for a new one. The second one was missing parts, so I exchanged that one too. Finally on the third try it wasn't damaged and had all the parts inside. Gave it 2 stars because if you can get a good one it is a decent product for the price.

Love the box Love the size of the box. Had trouble getting the first one in it came late box was broke open and it was the wrong color. Sent it back got the new one took it all apart didn't have the directions and it didn't have all the parts in it or so I thought the directions online were wrong they were for the older box. Once it was all put together didn't notice it when we were doing it because the lid was the last thing that went on but the corner is all dented and messed up. Did send a picture of it to keita to let them know no I'm not taking it apart and sending it back it was originally supposed to be a shower gift.

We got our first box about 3 years ago, but found it hard to find more. The box arrived damaged and missing instructions. It was assembled using the first one as a guide because we didn't receive a reply from customer assistance. Within 2 weeks the price jumped $20.when we wanted another one. Other retailers are significantly higher than Sam's Club.

It’s broke

I bought this storage box and unpacked it. Unfortunately, after taking all the contents out, I did not find any booklet identifying the parts or showing assembly instructions. I did watch couple of videos on Youtube and assembled it. It still caused some concern and required some logical deduction