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Customer reviews for Keter 230 Gal. XXL Deck Box for
Keter 230 Gal. XXL Deck Box
4.6 out of 5 stars
stars
4,583 ratings2,264 reviews
  1. 5 stars80% (3,662)
  2. 4 stars9% (411)
  3. 3 stars3% (151)
  4. 2 stars2% (90)
  5. 1 star6% (269)

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Showing 131-140 of 2,264 reviews
Apr 16, 2021
Reviewer name: sjph
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Love it

This is heavier and more durable than expected (good thing) and was easy to assemble. The only reason I didn't give it 5 stars was because the edges had excess material hanging off that I had to cut off with a blade which required me to spend more time than I preferred, doing something that I should not have needed to do. Other than that, I am super happy with it and I love that the smaller size was sold out and I had to reluctantly spend $50 more.... It was worth it. It holds sooooooo much stuff!!!!!

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May 4, 2023
Reviewer name: Gregory
1 out of 5 stars
1 out of 5 stars review

Really upset. This is not what I expect from Keter

I ordered two boxes online. I got them in the store. I tried to build the first one, but without success. Parts are not very strong, poorly docked. I have extensive experience in assembling interior/outdoor furniture. That being said, I got stuck at step 2 and after 30 minutes of struggle - gave up. Will return both of them tomorrow.

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Dec 13, 2019
Reviewer name: Melanie D
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Nice but kinda damaged

We ordered this online. When we took it out of the box, there were a few places inside that were broken but they won't show and aren't going to affect the appearance or function. The face of the lid however was bent and warped where the locking mechanism should go. This was definitely noticeable but still functional. My husband took a heat gun and softened the plastic so we could clamp a straight edge to remould it and it's okay now. It's a nice, big sturdy box though!

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reply from Supplier Response

Hello, We do apologize for the problems and inconvenience you had with your Keter purchase. Thank you for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products.

Oct 20, 2022
Reviewer name: JDS1
1 out of 5 stars
1 out of 5 stars review

Not a mouse stopper

Purchased this hoping to protect brand new outdoor furniture cushions from mice and other rodents. However, it apparently has enough gaps in the box at the bottom and it certainly has at the top under the lid for rodents to get in. Ruined brand new cushions. Not a box I would recommend.

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Jun 1, 2019
Reviewer name: Cmb1001
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Missing hardware

I purchased this item 3 weeks ago. It arrived missing the hardware. I called the Keter customer service number and was told that the missing parts would arrive in 10 business days. I called today to follow up, and they have no record of my call. I had to resubmit my information and have yet to receive a response. I'm very disappointed in the poor customer service that I have received, and the issue has still not been resolved.

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reply from Supplier Response

Hello Cmb1001, We do apologize for the problems and inconvenience you had with your Keter purchase. Please email us at hdpcs@keter.com, we will send the replacement parts out and help in resolving any issue to your full satisfaction.

Apr 17, 2021
Reviewer name: One Happy Consumer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Keter 230-Gallon Deck Box is all that I expected!

great quality and the size is fabulous for 8 cushion seats and 8 back pillow cushions with a little more room for a few more items. It is well made and was very easily to assemble. We are having so much fun while we are keeping our patio accessories clean and safe at the same time. The deck box is very attractive and with the lid closed can double as an outside bar for drinks and appetizers - just get your patio furniture cushions out before you set up the bar and apps!

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Jul 6, 2022
Reviewer name: Fran
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Large durable outdoor storage

We needed a big box to store all the cushions on our outdoor couch. It almost holds them all! Seems to be very durable and the lid has a shock that allows it to soft close or stay open while you load it. It is taller than I realized…doesn’t allow for extra seating. Very pleased!

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Jun 26, 2023
Reviewer name: Rude Leslie
2 out of 5 stars
2 out of 5 stars review

Bad Customer Service

Just purchased this item and all the small parts were missing. I followed the instructions to contact the customer service instead of returning this to the store and that was a big mistake. If your box is missing parts, I would suggest to return it to the store and don't bother contacting the customer service, because you might be dealing with a rude and lazy customer service representative. No, not all of them from Keter are like that, the first one I talked to was helpful, but unfortunately for me, they still didn't send me the correct parts and I had to contact them again twice after that because they kept sending me wrong parts and for some reasons I kept getting the same rude person on the last two calls. I'm glad I still keep the box, if the third missing parts order is still not correct, I am going to return this item.

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Oct 20, 2023
Reviewer name: Marni
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great dock box good size

This dock box is everything we wanted in outdoor storage for cushions, toys, basketballs etc. Spacious, waterproof, easy. Lid stays up when getting in or out. Has a thing that allows attaching of padlock. Sturdy and fairly easy to assemble for my husband.

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May 21, 2019
Reviewer name: Janet L
1 out of 5 stars
1 out of 5 stars review

Still Waiting for KETER CUSTOMER SVC to Respond

After extensive research on deck boxes and reading over 100 reviews, we bought this on the Mother's Day Saturday promotion for $30 off. I tried to buy it online at midnight then again at 1 AM and the Sam's website still wasn't loading, so I went to bed. Got up early, bought it before 7 AM and the in-store stock at our local store was already snapped up. (They had several pallets of these when I was there 2 days prior.) So, took advantage of the free shipping. Package was delivered by FedEx the following Wed. There was no damage to the box, so I was optimistic we were good to go. We carefully opened the box on the porch and sure enough, the corner of the top cover was chipped off. The piece was not in the carton, so we assume it was shipped that way. I called Keter, per enclosed instructions. I was told to upload my receipt and photos of the damage. This was done last week. I still have not received any response. And, unfortunately, they still do not have any in stock at my local store. Being a seasonal item, they probably won't restock. At this point, we will likely return the package to Sam's and get a refund. There are quite a few horror stories posted online that it can take many months for replacement parts to arrive from Keter. We don't want to wait. Disappointed.

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reply from Keter-NA

Hello Janet L, We do apologize for the problems and inconvenience you had with your Keter purchase. Please email us at hdpcs@keter.com, we will send the replacement parts out and help in resolving any issue to your full satisfaction.