Thank you for reaching out in regard to your Serta Mid-Back Office Chair. We are sorry to hear that your arm rests aren't holding up as expected. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for replacements to be sent to you. We look forward to getting your chair in great condition.

We greatly appreciate your positive feedback regarding Serta's Mid-Back office chair, Charlie. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted to have been able to contribute to your comfort as you work! Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thank you for being a valued customer.

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. We appreciate the helpful review, and we know other customers will appreciate your opinions. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the odor of your chair upon arrival. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST

Thank you for sharing your experience. We’re sorry to hear that the chair didn’t meet your needs and caused discomfort over time. Your feedback is valuable, and we’ll use it to improve our designs to better accommodate a variety of users. If there’s anything we can do to assist you, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review when reaching out.

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

Thank you, Marie, for leaving a positive review for our Serta Mid-Back Office Chair with Mesh Accents and Memory Foam. We are thrilled to hear that you found our easy to put together and comfortable. We aim to provide comfortable and stylish office chairs for our customers, and we are glad to hear that we have met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.