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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,549 ratings1,008 reviews
  1. 5 stars75% (1,915)
  2. 4 stars16% (396)
  3. 3 stars4% (105)
  4. 2 stars2% (52)
  5. 1 star3% (81)

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Showing 71-80 of 1,008 reviews
Sep 20, 2026
Reviewer name: Russ A
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

His chair is very comfortable

Office chair

Helpful?2VORESHV2JMC13599671235
May 14, 2025
Reviewer name: Veast
2 out of 5 stars
2 out of 5 stars review

Fabric is terrible!

The chair is very comfortable, but like most of the other reviews, the material is falling apart on the chair after just a couple months' of use in an office setting. Most of the chair's material is solid, but some of the decorative material is not even as thick as a piece of paper and is quickly getting torn apart.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to assist. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 16, 2026
Reviewer name: Richard
1 out of 5 stars
1 out of 5 stars review

cheap chair that lasted about a year!

Poor quality - lasted 12 months before it started to fall apart!

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the material of the chair. We are sorry to hear about the condition your chair is in and would like to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 13, 2026
Reviewer name: existenttide
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Serta Office Chair

Bought this office chair for my home office, and it's comfortable! The only thing I wish it would have is the ability to lean back in. Other than that, it's a great value for the price.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing the issue you are experiencing. This chair does have the ability to lean back, so maybe it would be necessary to troubleshoot with our customer support team. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 10, 2025
Reviewer name: Sheryl
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good for the cost

The chair is ok. It is not high quality. The stitching on the arms is not pleasant to touch. The base is very cheap, light-weight plastic and does not feel secure and the seat is very small from front to back, and I'm not a tall person. It is generous in the width but the support in the back pushes me forward and my thighs are not fulling supported. I only use the chair occasionally and it is fine for that, but I would not sit in it every day.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions regarding the stitching, base, and support of the chair. We are sorry to hear it did not fully meet your expectations but are glad it is able to be used for what you need. If you need additional service on this chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 29, 2024
Reviewer name: Roy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Serta Office Chair

Wife researched this online. Said it rated highest. Installation went smoothly. One screw failed to tighten completely, but snugged up sufficiently. Others tightened well. Rolls very well on concrete. Soft and comfortable. Would purchase again.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We appreciate your positive feedback regarding our office chair. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for your purchase, we appreciate your business.

Oct 19, 2024
Reviewer name: Travis
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value!

Very supportive comfortable chair. I've had one of the older versions for several years and it was time to replace it. So I went with the current model and it has gotten even better. This version is more supportive than the older version. I am 6'1” and 240 pounds for reference.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Dec 9, 2025
Reviewer name: kevin c
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

chairs are easily uncomfortable; this one isn't

exceeded my expectations. will buy again if i need a second chair

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy to know that your chair exceeded your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 3, 2023
Reviewer name: Sarah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super comfy

Super comfy and I can sit criss cross with my legs up! Easy assemble.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Hello Sarah, thank you for reviewing Serta Mid-Back Office Chair. We are happy that the chair was easy to put together and comfortable for you. We hope the chair serves you well for a long time. Please let us know if you need assistance with your chair. Our customer service department can be reached at 800-379-9773 or service@trueinnovations.com.

Jul 21, 2025
Reviewer name: QuikCRV
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not very comfortable, Gave it away after 1 use

Serta Mid-Back Office Chair

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear that this chair was not a good fit for you and that it did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.