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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.4 out of 5 stars
stars1,101 ratings450 reviews
  1. 5 stars74% (814)
  2. 4 stars12% (132)
  3. 3 stars5% (51)
  4. 2 stars4% (39)
  5. 1 star6% (65)
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Showing 421-430 of 450 reviews
Mar 28, 2025
Leo
2 out of 5 stars review

Squeakiest chair ever!

I bought this chair on sale thinking it was a good deal. Boy was i wrong. Not even a month after purchase and this thing was squeaking and creaking everywhere. Comfort level was ok but the noise level is too much. I can't recommend this to anyone. Buy something else.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing with the noise issue. We have a customer support team that would like a chance to assist so you can use your chair without the noise. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 2, 2024
Midgetr
5 out of 5 stars review

Great chair, poor instructions and poor tagging of

bought it yesterday. Took two of us a long time to get this together. To no fault of our own. The bottom seat had the tag saying" front " and we matched all to this tag. After fighting with it, we realized, the manufacturer had put the tag saying " front" in the back. thus we took the arms and back off, flipped things correctly and now he has a wonderful early Fathers day gift. Look at the box pictures and that will help guide front from back,

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Feb 13, 2025
niknakbadback
2 out of 5 stars review

Ouch and more Ouch

I bought this a month ago and I absolutely despise it. I have serious back issues and this chair is killing me. I wish I'd have saved the box so I can return it for a refund. I have tried every recommendation and video online to make it more comfortable. It has a tilting function, but it always pitches forward and makes me feel like I'm falling forward or need to get up or lean back. It's a nice looking, sturdy chair but that's the only good thing I can say.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you so much for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We would love to assist you with the issues you are experiencing so this chair can live up to your expectations. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 2, 2025
Jack
5 out of 5 stars review

I don't always write reviews, but when I do.....

It's either really good or really bad! I love this chair, it's so comfortable and warm compared to the chair I've been using for 10 year. Here's a pro tip: if you don't have a power drill, get one, and get hexagon bits. The hex wrench it comes with is an insult to humanity.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. While we do not recommend using power drills, we are happy to hear you are enjoying your purchase. If you need any assistance on your product, please don't hesitate to contact us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 5, 2025
Rae
2 out of 5 stars review

Not as advertised much shorter

I bought this based on the height of the seat says min:19in. Max:22.75 not true at all. Mine raised all the way up only goes to 17.5 inches which will not work for me at my job/desk. Total waste of time & money. The max mine goes is lower than the MINUMIM it says. Will surely be returning.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your review. We're sorry to hear the chair's height did not meet the stated specifications and caused inconvenience. Your feedback is important, and we’ll be investigating this discrepancy further. If you have any other concerns, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate you bringing this to our attention.

Jul 25, 2025
Maynor
5 out of 5 stars review

Good Quality Office Chair

Very Comfortable. I am happy with my purchase. Easy assembly.

Helpful?2VORESHV2JMC13599671235
Jul 15, 2025
Jackson
5 out of 5 stars review

Best Chair on the Market!

This is the best chair I have ever purchased, very comfy and adjustable. I have purchased twice.

Helpful?2VORESHV2JMC13599671235
Apr 1, 2025
LB
4 out of 5 stars review

Verified Purchase

not comfortable

not comfortable

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear that the cushion was not as comfortable as you had anticipated and apologize for the inconvenience. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 10, 2024
MsShuggah
1 out of 5 stars review

Overpriced for what you get.

Very uncomfortable and short.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Jul 8, 2024
Poker
1 out of 5 stars review

Not comfortable

Horrible chair...feels like your sliding forward..just doesnt feel right..

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.