Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,101 ratings450 reviews

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Showing 411-420 of 450 reviews

Sep 28, 2024

Not a shoplifter

1 out of 5 stars review

Verified Purchase

Are all of your customers thieves?

Chair was good. Having to wait in line to exit so my receipt was checked was not.

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Oct 14, 2024

Trisha

4 out of 5 stars review

Verified Purchase

Steal of a deal

Great comfy chair for the price

Helpful?

reply from True Customer Service

Thank you for sharing your feedback! We're glad to hear you’re enjoying the comfort and value of your chair. If you ever need assistance or have questions, our customer service team is here to help at 800-379-9773 or service@trueinnovations.com.

Apr 26, 2024

KaylaV

5 out of 5 stars review

Verified Purchase

Nice Chair!

Well built chair. Easy to put together.

Helpful?

reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Sep 11, 2024

Keena

2 out of 5 stars review

Fabric fell apart

Started ripping after a year of use. I only sit half of the day, so the chair isn't used as often.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jan 4, 2025

Tracy

5 out of 5 stars review

Verified Purchase

Great chair

Very comfortable, easy to put together.

Helpful?

reply from True Customer Service

Thank you for your positive review! We're thrilled to hear that you found the chair comfortable and easy to assemble. If you ever need any assistance or have any questions, don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!

Nov 24, 2024

Grammy

1 out of 5 stars review

Buyer Beware!

I'm NOT happy! I haven't owned it one day and the screws in the base are not lining up making it impossible to assemble! I can't be bothered and will be returning!

Helpful?

reply from True Customer Service

We’re sorry to hear about your frustrating experience with the assembly of your chair. That’s certainly not the quality we aim to provide. If there’s anything we can do to help resolve the issue, such as troubleshooting or providing replacement parts, please don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate your feedback and are here to assist if needed!

Jul 29, 2024

Tim

1 out of 5 stars review

Junk. Might as well be a bar stool

Junk. Might as well be a bar stool since it has zero support for your back. Regardless of the setting, it always leans back. Just as bad as a cheap seat on a discount airline. Threw it away after seven weeks of back pain.

Helpful?

reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Jan 4, 2025

5 out of 5 stars review

Comfort and budget combined!

This is really a decent chair at this price. I am really glad I purchased this on sale. I needed an affordable chair that was comfortable to sit in for long periods for my remote job. Looking at the material it will likely start peeling in a few months. However the actual seat of the chair is very comfortable. Lumbar support is there if I sit all the way back into the chair. I eventually will be purchasing a more expensive Serta office chair for better quality but this is a good compromise for me right now. Thank you for making this available at Sam's.

Helpful?

reply from True Customer Service

Thank you for sharing your thoughts with us! We're thrilled to hear that the chair is working well for your remote job and providing the comfort you need. We understand your concerns about the material, and we appreciate your feedback. Should you need any assistance or have any questions in the meantime, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We're happy to help!

May 8, 2025

PTM

5 out of 5 stars review

Great Value for the Price!

Great value for the sale price. It's a basic chair BUT a mid sized bonded leather chair for under $100 is rare these days. In my opinion it should last for several years before the bonded leather starts deteriorating (as all bonded leather will). It was packed well and assembly was easy IF you ignore the instructions and don't fully tighten ANY of the arm and cushion screws until the very end. I also did not follow the instructions for installing the back cushion. I did the top screws on the back cushion first then pulled back on the top of the back cushion to align it with the bottom holes in the arms to install the bottom screws. I am 5'7" so the seat and back cushion are just fine for me. Overall it's a decent chair for a great price.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is amazing to hear that your chair was exactly what you were looking for regarding the price and utility. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 17, 2023

Gamer67

5 out of 5 stars review

Awesome chair that's comfortable and easy assembly

Great, comfortable chair that's easy to put together. I've now purchased 3 of the same chair and happy to write this is a great product that's priced great. Easy to use and gives my lower back great support. I like the length or depth of the seat as it lines up great with my legs, where the bend in my knee is. I'm 5' 10" tall and weight 195 lbs.

Helpful?

reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations, over and again. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for being a valued customer!!