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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 251-260 of 590 reviews
Apr 18, 2025
Office chair
1 out of 5 stars review

Read the specs

I should have read the specs more carefilly. This chair is for shorter people, of which I'm not. What good is a chair if you have to sit at a 45°angle? I could have got a stool at this point :(

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear this chair was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 25, 2026
Davina R
5 out of 5 stars review

Comfort and support

I received new chair as a gift from my better half. I work from home and use my chair 5-6 days a week. After working from home for five years, and having beck and back issues (procrastinating surgery)it was time. I am loving this chair so far.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Mar 7, 2026
kilopapa101
1 out of 5 stars review

Pain and suffering

The most uncomfortable office chair I think I have ever sat in. It causes actual pain. It’s somewhat of a torture device. Save your money for something else.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the discomfort you are experiencing. We are very sorry to hear that and believe it would be helpful to understand what exactly was causing these issues so we can improve. If you ever wanted to reach out for further support, we might be able to assist. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 8, 2026
Charlie
5 out of 5 stars review

Really nice chair

Really nice well built desk chair. Easy to assemble. I had it delivered from my local Sam’s Club and the guy who brought it to the house was really nice and even brought it into the house for me.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that it was a breeze for you to assemble and that the service was friendly and efficient. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 12, 2024
MichMatt
1 out of 5 stars review

Poor Craftsmanship

Stitching came apart on the seat. Tried to warranty it through Serta. They sent me to True Innovations who handle their warranty and so far just got the run around. Chair started falling apart about 6 months after purchase.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to share your experience. We’re very sorry to hear about the stitching issue and the challenges you've faced with the warranty process. Our support team has reached out to you to help resolve this matter and ensure your concerns are addressed. Please don't hesitate to contact us directly at ServiceEscalations@trueinnovations.com so that we can further assist you and work toward a solution. We appreciate your patience and the opportunity to make this right.

Jan 23, 2024
Taylor
1 out of 5 stars review

Cheap material.

Awful quality of material. The fake leather tore underneath a slight pull of my trimmed finger nail as I was pulling the plastic wrapping off the seat back.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your review of Serta Mid-Back office chair. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. Please reach out to our customers service team at service@trueinnovations.com, or call (800) 379-9773. We would love to get your chair in great condition.

Jan 26, 2026
CHRISTINE
1 out of 5 stars review

Would not recommend

This chair was comfortable at first, but the fabric has not held up. The seat has ripped and peeled off. I tried to replace the seat but there is a waitlist. I wouldn't recommend this chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion material. We are very sorry to hear about the condition of your chair and understand your frustration of being the waitlist. Please contact us at serviceescalations@trueinnovations.com, and please include your review so we have all the necessary context to provide support. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 6, 2025
carolminifarm
1 out of 5 stars review

disappointing

bought this to replace a serta chair have had for years, which was comfortable. (armrest cracked) this was a pain to put together, much higher on the lowest setting then previous one,(feet dont lie flat on floor) and uncomfortable and noisy. very disappointed

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 21, 2025
fried003
5 out of 5 stars review

solid chair @ good value

This is a fine chair for the cost. It's comfortable and supportive. The up/down mechanism works fine to set your best seat height. And very important for me -- it was easy to assemble using only one tool which was included. Unless you need something fancy, this chair is sturdy %26 functional.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that the value and quality of your chair match what you were expecting. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 21, 2025
Jean
1 out of 5 stars review

The most uncomfortable Mid-Back office chair ever

I bought this chair with high hopes. Being made by Serta and a great sale price that is. It was ok for about a month, then not at all. After sitting and working for an hour, my Coccyx and lower back are screaming. I have to get up slowly and walk around my office to relieve the pain. I work 10-hour days and I lose time having to walk off the pain every hour. The short seat does not help either. It would be returned if I had the means and the way to do so. I am stuck with it.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the seat cushion. We are sorry to hear that this chair was not a great fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.