Installed brand new batteries twice the day this safe was purchased. Screen lights up intermittently. I had the screen working long enough to program my own code, but after that the screen would not light up again. I am not comfortable locking the safe as I am uncertain that I will be able to get it back open due to the faulty touch screen. There is no other way to open the safe, there is not an override key, etc. Very heavy item to have to return to the store.

I bought this two weeks ago and tried to set up today. I diligently followed the instructions and watched a video, and the ‘safe isn’t locking’. Searched online and can’t find similar issues. Not sure what to do at this point. Can I return for full refund? What safes would any of you buyers who’ve switched to something else recommend?

This safe is terrible. I’ve had it for barely a year. But only recently set everything up. I got really excited to have a new safe. I made sure to check the code multiple times before putting anything into it and it worked every time. Two days later, I go to add some things to the safe. And the keypad didn’t work with fresh batteries or using the back up 9 volt method. Then the green proceed light came on and it’s been almost a week and a half. I can’t access anything in the safe and it’s extremely frustrating. Don’t buy this safe.

had to purchase first to be able to check if the kit is there, Sams policy does not allow open box to see the product prior purchase. Got me suspicious already from display model that had no any available way to bolt anywhere.Just pick it up and walk away. ..

Don't buy it. My trouble started when the batteries went dead. The main batteries are inside and I was able to replace them. After that I received a red indicator ERROR light that blinks 5 times. The paperwork from Sentry troubleshooting document is saying 'Keypad communication error". I called customer support and tried all of the trouble shooting items they recommended which didn't work. When I inquired about new Keypad the IT person told me they don't make them. Realty!? Then I asked what my option is now and she told me DRILL IT. So now I have all of my important papers in a device and I cant get to it. Also have to mention that the safe is about 3 years old.

Don't buy it. If the batteries go dead, and they will, and trying the auxiliary battery doesn't work you are stuck with a giant paper weight. The main batteries are inside and since they are powering the electronics they are not going to last very long. There is no warning that they are dying, and guess what happens to most batteries after they die and are not removed...they corrode. I called customer support and tried all of the trouble shooting items they recommended which didn't work. So now we have all of our important papers in a device that is designed to prevent anyone who doesn't know the combination from opening it and even the ones who know the combination can't open it because the electronics don't work.

Our safe only opens using the auxiliary 9V battery. We talked to Sentry Safe regarding this issue, and were told to use Duracell Lithium or Duracell Procell batteries. Since neither of these types of batteries are readily available in our area, we're returning the safe. It's too bad the battery design is flawed; otherwise, the safe is really nice!

This size is perfect for us as it big enough to keep all our important documents.

Love the key pad , no need to hide keys, then not be able to find them

Just what I needed for wife and me. What do you want ?