Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
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fridge not up to what they said
fridge is a nice size and love no handles but thats it the freezer is on hotest setting and is iceing over inside on all shelves and on walls the water takes 20 minutes to fill a glass and the ice makes maybe 5 ice at a time in maybe 2 hours time and the ice maker inside freezer is all frozen over inside where ice drops to glass very sad on this one waiting now on money back in bank so i can find another one that works.
Thank you for bringing attention to these concerns. To help limit the frost on your unit, make sure air isn't constantly getting in the fridge. Regarding the ice maker not making enough ice, try these steps in the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001015/
Great Purchase
[This review was collected as part of a promotion.] This has been a great purchase. Lots of room to store for a large family. Great styling and always looks clean because it’s fingerprint resistant. Only minus is that the icemaker doesn’t make ice fast enough.
Decent but ice maker sucks
my boyfriend and i moved into our home last november. the sellers had left their appliances for us. one being this fridge. all in all, this is a pretty good fridge. the ice maker is awful. it creates quite a bit of ice but then there seems to be something causing it to melt and become one big chuck, therefore, not allowing ice to come down into your cup. we've checked the seal by doing the "pour water down the ice chute to make sure there are no leaks. none. not one drop. also, the fridge may be fingerprint resistant, but don't put anything on the front of it. we had several different types of magnets on in and if they move "at all" you get tiny scratches all over it. now the front of our fridge is all scratched up.
Hello KPoe, Thank you for reaching out. We appreciate you letting us know that all the ice in the ice maker of your Samsung refrigerator melts and becomes one big chuck causing the ice not to come down into the cup. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help. Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ The link below contains information about maintaining the ice maker in your refrigerator for reference. https://www.youtube.com/watch?v=EsbHtpc1ak4 I've also included a link to our warranty page to learn more about the product's warranty coverage. https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144551764 -Angelica
Changing Filter is Not EASY!
Changing the filter in this refrigerator is a nightmare. You have to pull it out from the wall to turn the water off at the source. Pulling it out straight will work if two people are pulling. Pushing it sideways to get behind the refrigerator is difficult. The rollers don't work well unless they are coming out straight from the wall. Do not attempt to pull the filter out without turning the water off, water will gush out everywhere. (It is not like my GE refrigerator was to change the filter). The freezer section is very narrow and a pizza box will not fit. I would not have bought this refrigerator if I had known the filter was so difficult to change.
Hi Bekki,<br /><br />Changing the water filter can be a difficult task. Let us make it easy for you.<br /><br />Here is a link to help you change the water filter. Please see the "Determine which water filter you need" and "Replace the water filter" sections, watch the full video, and follow the steps.<br /><br />Replace the water filter in your Samsung refrigerator.<br />https://www.samsung.com/us/support/answer/ANS00060149/<br /><br />Also, here is a link to help you organize the freezer. Please see the "Tips for an organized freezer" and read the instructions.<br /><br />Tips for an organized Samsung refrigerator.<br />https://www.samsung.com/us/support/answer/ANS00084845/<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number 1146921748 to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Aloe
Perfect second fridge
[This review was collected as part of a promotion.] The fridge is spacious and well lit. I love the crushed ice feature. Took 1 star off because the ice dispenser is cracked upon delivery but Samsung REFUSED to fix/replace the part (“it’s only cosmetic”).
Ice maker is not good
the ice maker is very bad. we have a family of five and it's simply does not produce enough ice to meet our families needs. samsung indicates that you can expect their ice makers to make roughly 100 cubes of ice per day and when you use the power freeze that's significantly speeds up the process. we haven't had a technician out three times and despite everyone's efforts the ice maker is never come close to producing the amount of purports to be able to make in a 24-hour period.
Hi Shawn P, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RS27T5200WW/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144682140 Thank you for choosing Samsung. Have a great day. -Trisha-
not too fancy but awesome
I bought it almost a year ago, it has served its purpose very well for a year now, its large compartments can store anything you need (food related) easy to use settings, freezer keeps food deep frozen, we live in an area with summer temperatures above 110 all day long and fridge keeps everything cold, my kids favorite feature is the ice maker dispenser (creshed-cubes) it makes enough ice for a family of 5 100% satisfied customer
Sleek and Effecient
[This review was collected as part of a promotion.] I'm very impressed with my Samsung27.4 cu. ft. Large Capacity Side-by-Side Refrigerator in Stainless Steel. It has a large capacity with plenty of storage. I love that it has several safety features such as being able to lock the water and ice dispenser, being able to turn the water and ice machine off and an alarm going off when the door is open 2 minutes. The temperature is easy to adjust and I love that you can see what temperature you fridge and freezer are set at. This is a high quality refrigerator and you can tell a lot of thought went into designing it! I couldn't be happier!
Can/t build a refrigerator
It did very well for 3 years and it stopped working, took the 3 weeks to fix it with a whole lot of I'm sorry.. I'm sorry does not replace hundreds of dollars in lost food and weeks of ice. .You try to buy something nice and the company that built it doesn't even care about the customer...
Hi there, We can see how this experience affected you. Allow us to extend our assistance for your fridge. We would love to speak to you directly to gather more information about your fridge for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146302050, to help our team pull up your information. Have a great day! ^Chrystel
Love the space questions remain on water filtering
[This review was collected as part of a promotion.] We are still getting to know the refrigerator but first impression is good. The water dispenser seems to be slowing down after only 3 months of filter use. It could be a bad filter we got but we will change it out to check how long lasts.