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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator
4.3 out of 5 stars
stars
1,246 ratings1,185 reviews
  1. 5 stars68% (844)
  2. 4 stars17% (209)
  3. 3 stars5% (65)
  4. 2 stars2% (26)
  5. 1 star8% (102)

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Showing 921-930 of 1,185 reviews
Mar 4, 2024
Bekki
1 out of 5 stars review

Changing Filter is Not EASY!

Changing the filter in this refrigerator is a nightmare. You have to pull it out from the wall to turn the water off at the source. Pulling it out straight will work if two people are pulling. Pushing it sideways to get behind the refrigerator is difficult. The rollers don't work well unless they are coming out straight from the wall. Do not attempt to pull the filter out without turning the water off, water will gush out everywhere. (It is not like my GE refrigerator was to change the filter). The freezer section is very narrow and a pizza box will not fit. I would not have bought this refrigerator if I had known the filter was so difficult to change.

Helpful?529UR1RZ6Q1213599613455
reply from Samsung

Hi Bekki,<br /><br />Changing the water filter can be a difficult task. Let us make it easy for you.<br /><br />Here is a link to help you change the water filter. Please see the &#34;Determine which water filter you need&#34; and &#34;Replace the water filter&#34; sections, watch the full video, and follow the steps.<br /><br />Replace the water filter in your Samsung refrigerator.<br />https://www.samsung.com/us/support/answer/ANS00060149/<br /><br />Also, here is a link to help you organize the freezer. Please see the &#34;Tips for an organized freezer&#34; and read the instructions.<br /><br />Tips for an organized Samsung refrigerator.<br />https://www.samsung.com/us/support/answer/ANS00084845/<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number 1146921748 to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Aloe

Aug 7, 2020
Kamillya
5 out of 5 stars review

stunning appliance

[This review was collected as part of a promotion.] Easy to install, we had to take off doors to get fridge inside, it was very easy and efficient. Great quality of material made, even sides. No noise at all. Love the water and ice dispenser And above all good price

Review from Samsung US
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May 18, 2020
Babydro27
5 out of 5 stars review

Great size

[This review was collected as part of a promotion.] This is my dream fridge! French doors. Water/Ice maker! Big. It's very big. Some positives, on the fridge side, are the large door shelves. They can hold 2 gallons each, which helps save room on the shelves for food. It has two large drawers that keep the veggies and fruits nice and crispy. It also stays at a nice cold 37 to keep all the food fresh. I like the door warning tht goes off after it's been open for 2 mins. Helps me keep the kids out. On the freezer side, it has lots of room as well. The drawer helps to keep the loose things together and out of the way. I haven't had any issues with the ice maker/water thing. It keeps us in fresh ice which is nice. Overall, this is a fantastic fridge and great for a family.

Review from The Insiders
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Feb 15, 2022
Expatintor
4 out of 5 stars review

Great refrigerator except for missing drawers

love the size and efficiency of this refrigerator. seems to keep food at specified temperature and has plenty of room. very bright interior and excellent ice maker. what i don't like is that there is neither a cold cut drawer nor a dedicated dairy space.

Review from Samsung US
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Sep 17, 2020
trish
1 out of 5 stars review

fridge not up to what they said

fridge is a nice size and love no handles but thats it the freezer is on hotest setting and is iceing over inside on all shelves and on walls the water takes 20 minutes to fill a glass and the ice makes maybe 5 ice at a time in maybe 2 hours time and the ice maker inside freezer is all frozen over inside where ice drops to glass very sad on this one waiting now on money back in bank so i can find another one that works.

Review from Samsung US
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reply from Samsung Care

Thank you for bringing attention to these concerns. To help limit the frost on your unit, make sure air isn't constantly getting in the fridge. Regarding the ice maker not making enough ice, try these steps in the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001015/

Apr 13, 2023
Vallijo
4 out of 5 stars review

Love the all around cooling!

I have had this refrigerator for 3 weeks now and it works great no complaints except for the water/ice dispenser does not have a light. When you get water, it is hard to tell when the glass is getting full. And you really can't see at night if you just want to get water and not have to turn on the kitchen light. I know this seems silly to complain about but sometimes it's the little things that you will miss.

Review from Samsung US
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Jun 18, 2021
CsaAL
1 out of 5 stars review

DO NOT BUY

bought the refrigerator 5/3/2020. after two months the ice maker froze up. had to thaw it out. then the freezer was causing freezer burn on everything. after about 6 months the ice maker froze up again. we figured out you can’t do the crushed ice. can only do regular. very disappointing since one of the reasons we bought it was for the crushed ice. on 5/25/2021 refrigerator and freezer go out completely. only had for one year. bought the extended warranty on it. it is now 6/18 and the issues to get it fixed is ridiculous. i do not recommend this.

Review from Samsung US
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reply from Samsung Care

What you are saying makes a lot of sense to me. I would be disappointed, too, if the ice maker were giving me these problems. I'm just happy you have an extended warranty to help take care of this concern. If you have any questions or would like for us to look into this concern, don't hesitate to contact our Social Media team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143452013

Sep 9, 2024
BarryG
5 out of 5 stars review

Excellent Refrigerator

[This review was collected as part of a promotion.] Best refrigerator we've owned in years! Ice Machine in door frees up more freezer room - the interior is spacious and the door shelving is sturdy and not brittle like our last two refrigerators from a competitor. The only con I can note is no light in the ice and water dispenser area

Review from Samsung US
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Aug 14, 2021
Addie
3 out of 5 stars review

No crisper and water dispenser light???

bought this thinking it had at least one crisper but it doesn't. two bins at bottom of fridge with wide open gaps and no adjustments. vegetables shriveled up in one day! and really, no light for water dispenser? would it really have cost you that much to put a bulb in? so disappointed with this purchase. even cheaper fridges would have had these two features. please do better.

Review from Samsung US
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reply from Samsung Care

I can see where you are coming from about the features. Your concerns are important to us. Try to make information like this more available on Samsung.com. We will continue trying to better our products so future customers do not have the same experience. Thank you for your time. ^Pat

Jan 24, 2021
Matt
2 out of 5 stars review

Disappointed with durability

fridge is marketed "stainless steel" but that must be the color, not material of the doors which have some ultra-soft coating that scratches/dents super easy. our kids have toys with plastic on outside & a magnet inside. simply placing these on fridge was enough to leave scratches all over with no way to remove. how does plastic scratch steel? and my wife barely bumped fridge while setting a plate on top and it immediately left a permanent dent super visible due to the shiny surface. fridge isn't made to withstand normal life use. also they shrinkwrapped plastic around all the parts before assembling them - we spent hours trying to peel off tiny bits of plastic wrap from every crevice. within weeks the ice maker failed which techs had to come out and fix. very disappointed with this.

Review from Samsung US
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reply from Samsung Care

Thank you for sharing this with us and providing your feedback. I understand you have multiple problems with your appliances. If you would like us to assist you with any concern; we're always here for you. Please reach out to us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142883645