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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator
4.3 out of 5 stars
stars
1,246 ratings1,185 reviews
  1. 5 stars68% (844)
  2. 4 stars17% (209)
  3. 3 stars5% (65)
  4. 2 stars2% (26)
  5. 1 star8% (102)

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Showing 911-920 of 1,185 reviews
Oct 21, 2024
Steve
4 out of 5 stars review

Limited room ice bin. No dispenser light.

Refrigerator maintains temperature well. Plenty of room but the small ice bin is troublesome. A family of four or more likely would not appreciate this. The extra ice bin I keep in the freezer eliminates the benefit of the space-saver ice bin. The outside walls are fingerprint-resistant but the doors are not which seems strange. Also, there is no light at the door water and ice dispenser. This is a bit irritating. Overall, it is a good refrigerator. There are just a few options that I did not consider carefully enough before buying.

Review from Samsung US
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Apr 6, 2025
Trey
5 out of 5 stars review

Great Value!

[This review was collected as part of a promotion.] Great ice maker as well as freezer and refrigerator sections. Temperatures maintained, easy reach, plenty of space. Love the sleek styling, effortless mark free stainless and hidden handles. Great value!

Review from Samsung US
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Dec 4, 2020
Charles
2 out of 5 stars review

Good owners Manual

i like the non protruding door handles. they give a clean line appearance. comes with a thin protective film around the front which i found difficult to remove. in my experience this film is firmly attached under the door gasket and tears away leaving behind fragments. the manual gives clear instructions. for example, to change the water filter you will first turn off your water supply valve. after a simple twist and pull of the old filter you insert the new filter and twist. the manual then suggests a 7 minute water line purge. i like the special setting to have 3 days of accelerated cooling. my experience is that all food has remained chilled or frozen.

Review from Samsung US
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reply from Samsung Care

Thank you for sharing your feedback with us. It's always a pleasure to see the Pros and the Cons our customers leave in their review. Thank you for being a Samsung customer. ^Pat

Aug 29, 2022
Jagman6566
3 out of 5 stars review

Decent but room for improvement

bought at the height of the pandemic when my ge fridge died. things i like: the looks, the color and how quiet it is. things i don't like: black "stainless" looks awesome but is beginning to flake off, ice maker is impossible to use without having ice everywhere, no light on door, shelves are not adjustable, and recently noticed that the doors get rather warm on the outside which affects the ice maker by melting refreezing and then getting jammed

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from SEA Care

Hi Jagman6566, Your honest review of your refrigerator is very much appreciated. We apologize that some of your experience with the product was less than ideal. Your observation is greatly appreciated, and we will keep working on improving the quality of our products and services. You can lift the glass and place it directly on the nozzle of the dispenser so that the ice will not be spilled. I strongly suggest checking these links for helpful tips. Samsung ice Dispenser Issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ I have also included a link to your refrigerator's user manual for additional tips. See pages 39-42 for cleaning and maintenance, and page 47 for ice does not dispense: https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe. -John

Jan 20, 2021
BILL
1 out of 5 stars review

100% GARBAGE (NO ZERO STAR RATING AVAILABLE)

samsung has been unresponsive and refuses to provide help or a refund. the "10-year warranty" isn't worth the ink or sticker it's printed on. no help from samsung will ever come, since they already have our money. terrible product, even worse service! if you decide to roll the dice, just know that no one from samsung cares about you or your warranty! it's all a lie.

Review from Samsung US
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reply from Samsung Care

I can understand your disappointment with your product and value your feedback greatly. If you have any questions for us or would like to investigate your concern further, please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1142870483

Sep 9, 2024
BarryG
5 out of 5 stars review

Excellent Refrigerator

[This review was collected as part of a promotion.] Best refrigerator we've owned in years! Ice Machine in door frees up more freezer room - the interior is spacious and the door shelving is sturdy and not brittle like our last two refrigerators from a competitor. The only con I can note is no light in the ice and water dispenser area

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
Aug 3, 2020
mssusieq3132
5 out of 5 stars review

Plenty of room in this fridge!

[This review was collected as part of a promotion.] I bought this about a month ago to replace a 20+ years Whirlpool, nothing wrong with it, worked like a champ but I wanted a water and ice dispenser. So far this fridge is living up to the Samsung name, keeps food cold like it is supposed to do and I now have my built in water and ice dispenser :-) A+++

Review from Samsung US
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Sep 10, 2024
BeninMaryland
1 out of 5 stars review

Don't buy Samsung refrigerators! Bad warranty!

Refrigerator broke after 1 year and Samsung repair service is slow and can't fix refrigerators! Purchased fridge in August 2023, refrigerator broke August 2024. With prompt notifications, Samsung took 1.5 weeks to show up and said the refrigerator was repaired, but after leaving the refrigerator was even worse!(Not cooling whatsoever). Called back and now they will take another week at the earliest! If you like your fridge to be as reliable as a Russian built automobile, this is your fridge!

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from SEA Care

Hi there, Thank you for your review. We would love to know more about what happened with the fridge and better help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1147524519 to help our team pull up your information when you message us. Have a great day. ^Aloe

Mar 4, 2025
Valerie
1 out of 5 stars review

I maker is a piece of crap

I have had my Samsung refrigerator 14 months. I hate , it I have had on going problems where my ice machine. Ice machine has broke down 2 times and barely put out I now. The fan went out and had to get repaired also. I just gave my GE away I have had for 14 years and not one problem my ice machine has worked for 14. Now I have Samsung and no ice. Save your self the headache!

Review from Samsung US
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reply from SEA Care

Valerie, we know the importance of having a properly working icemaker. To improve the icemaker's performance, please look at the link, follow the hyperlinks, and select the issue that best describes your experience with the unit to help improve the icemaker's performance. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148551192) to help our team pull up your information when you message us. Have a great day. ^Charles

May 18, 2020
Babydro27
5 out of 5 stars review

Great size

[This review was collected as part of a promotion.] This is my dream fridge! French doors. Water/Ice maker! Big. It's very big. Some positives, on the fridge side, are the large door shelves. They can hold 2 gallons each, which helps save room on the shelves for food. It has two large drawers that keep the veggies and fruits nice and crispy. It also stays at a nice cold 37 to keep all the food fresh. I like the door warning tht goes off after it's been open for 2 mins. Helps me keep the kids out. On the freezer side, it has lots of room as well. The drawer helps to keep the loose things together and out of the way. I haven't had any issues with the ice maker/water thing. It keeps us in fresh ice which is nice. Overall, this is a fantastic fridge and great for a family.

Review from The Insiders
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