Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
+535 images
Overall good
[This review was collected as part of a promotion.] The fridge looks and works very well for the most part. Filter is easy to change and space is plentiful. The only pain point is the ice maker is very slow and has trouble keeping up
Verified Purchase
Excelente
Excelente
looks great, works great
[This review was collected as part of a promotion.] love the look in the kitchen. the ice maker is kind of small, but it works for me. when my son stayed with me we did use up the ice faster and had to reset it. freezer and refrigeration works great. great size for a small family.
Do Not Buy
I have had this refrigerator about 15 months. Unfortunately, as time passes, I find more and more about this frig that are crap. In addition to the ice maker being the worst ever, my food on the lower shelves freezes, even when the temp is set at 40 degrees. My wife also noted that one of the door bins is now cracked. I looked on-line and they are around $70, if you can find one at all. I replaced my last frig after about 17 years. This one may be gone before two years.
Hi BigAl,<br /><br />Thank you for your honest feedback and we hope you are in good health. We are saddened to know that over time, and wear and tear, your refrigerator isn't working to your standards. We understand that refrigerators are important in our day-to day lives as they preserve our food.<br /><br />Please click on the links below to resolve your concern with the bottom compartment freezing.<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01001030/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator<br /><br />Please click on the links below to resolve your concern with the ice maker.<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01001012/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01207806/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01209062/<br /><br />Please click on the link for our authorized distributor's website for parts and accessories so you can compare prices and check availability of parts.<br /><br />https://www.samsungparts.com/Default.aspx<br /><br />Please feel free to communicate with us through the channels below if you have additional questions.<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Your reference number is: 1144214155<br /><br />Leo
Great fridge
[This review was collected as part of a promotion.] I really like my Ssmsung fridge and it holds a lot of food. The issue I keep having is the the either the refrigerator side or freezer side will go out, and come in on its own. Besides that it is a really good fridge and I really like having cold water and ice on hand when I want it.
Hello, We appreciate the review of the refrigerator. If you require further assistance, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Thank you. -Angelica
Spacious
[This review was collected as part of a promotion.] This product is very spacious and cools great. It has everything we wanted in a refrigerator. The only problem is the ice maker. It makes plenty of ice and works great, but the despenser part is terrible. We noticed the flap that opens to dispense ice doesn’t function properly. It seems to be very common for these refrigerators. This is why I gave it a 3. Had it not been for the dispenser flap not functioning properly I’d give it a 5.
"Hi Mscott, we acknowledge the time you took to share your review of your Samsung refrigerator. When ice production is functioning as expected but dispensing varies, a brief check of the dispenser area may be helpful. Making sure the dispenser opening is free of ice, the dispenser lock is turned off, and the dispenser door moves smoothly can help support consistent operation. You can explore the full guide here: Samsung refrigerator ice dispenser https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf (Page 47) Please keep this reference number for your records: 1152300313. Feel free to reach us through the following channels: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Rachel Samsung Care "
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ICE MAKER SUCKS- ICE MAKER SUCKS!
Bought in October great size plenty of space for a FAMILY of SEVEN GROCERIES BUT the ICE MAKER is the FAULT of ONE-STAR REVIEW. THE ICE MAKER IS GARBAGE !! EXPECT A FULL THREE DAYS TO FILL UP AGAIN. WHOEVER DESIGNED THIS ICE MAKER DOES NOT NEED TO BE IN THEIR POSITION AT SAMSUNG. GO BACK TO SCHOOL. MY GRANDMAS 1970 fridge would make more ice. IT"S 2025 STEP IT UP. Nothing on your response to solve or fix works. So don't try to respond with a come back like the other reviews Samsung. Some people live in 90 to 100 degree Summers I can already see this is gonna be a HUGE PROBLEM. Expect a warranty return SOON all because of the ice maker.
Chase3, we know how essential an ice maker is to our home. Let us help you. <br /><br />Here is a link to help you troubleshoot if your ice maker is not making enough ice. Please click on the embedded word.<br /><br />Samsung ice maker is not working<br />https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1148782868) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille
Do Not Buy
I purchased a Samsung refrigerator because friends had purchased them and I thought it would be a great refrigerator. The ice maker quit working, I called several repair men, they all told me it was a flaw with Samsung. So I bought an ice maker. Then it started freezing up, so I paid $800 to have it repaired. Now the refrigerator no longer cools. I e ordered a GE Profile, but it is on back order.
Hello kristi, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142866276) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Great features
[This review was collected as part of a promotion.] I love my Samsung fridges. I have 2 and they cool my food very well. My drinks have never been so cool and crisp. No high enegy use. Big fridge. very pretty. No complaints. The fridge was great for my grandparents with disabillities.