Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator

Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for

Samsung 27.4 cu. ft. Side by Side Refrigerator

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4 out of 5 stars

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Sep 11, 2025

Mimi

3 out of 5 stars review

Love an ice crusher

[This review was collected as part of a promotion.] Glad to have a new fridge provided by my home warranty company. I do not like the location of the water stream on the in door dispenser. It is too far forward requiring one to use both hands to pour a glass of water, on my old fridge I was able to use just one hand to pour a cup. Also I do not think the glass shelves are as sturdy as they only have plastic edging on the front and back as opposed to around the entire shelf. My old refrigerator had framework all the way around so if something spills on one shelf it was confined to that particular shelf. Lastly, my old refrigerator had adjustable shelf notches in both the door and main body of the unit this one does not.

Review from Samsung US

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reply from SEA Care

We want you to enjoy using your refrigerator, Mimi. Allow us to help you out. Every fridge model has its own unique feature. Please refer to page 1 of this fridge's specification sheet to view all its features: https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/side-by-side/pdp/rs27t5200sg-aa/gallery/RS27T5200SR_V7.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide the reference number 1150691031 to help our team locate your information. Have a great day. -John

Jun 19, 2025

carmark9

4 out of 5 stars review

Samsung side-by-side roomy and quiet

[This review was collected as part of a promotion.] Love the Samsung side by side. It has plenty of room more so than my French door fridge ever had. The only thing I miss is the light in the water/Ice dispenser. I wish I did have one there, especially when we come down at night for a quick drink. Out other than that, I am overall with my side-by-side.

Review from Samsung US

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Sep 3, 2025

Disappointed

1 out of 5 stars review

Do not buy

The ice maker quit after three years. It stopped filling the inside water pitcher after five, even though the outside spigot still works. Unplugged it & now the entire control panel is off and unresponsive - although the lights still work and (miraculously) it is still keeping the food cold. At least it gives me time to shop for a new one, but a $1000 refrigerator should last longer than 5 years.

Review from Samsung US

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reply from SEA Care

Hello there, We want to ensure your refrigerator operates at its best. Let's get this taken care of. To resolve your concerns with your fridge. We suggest clicking on the resources below. Please click the hyperlinks and the instructional video (if available) for tips. The ice maker is not making any ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Samsung refrigerator panel will not respond: https://www.samsung.com/us/support/troubleshoot/TSG10007258/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150606500, to help our team locate your information when you message us. Have a great day. -John

Jul 7, 2020

Mrs Review

5 out of 5 stars review

Verified Purchase

Great Product!

It's quiet except for when making ice cubes. Cable waterline, filter, built in chimes, sabbath mode and thermometer included. No adjustable shelves or handles. A roasting pan will fit with lid. No ice maker on the shelf. Watch like a hawk for scratches on floor, dents on the fridge.

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Jun 27, 2021

Bobalu

5 out of 5 stars review

Verified Purchase

Samsung 27.4 side by side refrigerator

Love the size, larger than expected, great space and lighting. The gallon size shelves in the door are very handy, wish the shelves were adjustable but they are spaced adequately. A third drawer in the refrigerator side would be handy. The ice bin could be a little larger. Over all I like it and would recommend to friends.

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Jul 28, 2021

RWendellAllen

4 out of 5 stars review

Verified Purchase

Overall good, but the ice dispenser is awful

I chose this one because it is large and I wanted the one-"button" ice/water dispenser. It is large and well-lit and we have plenty of room. The ice dispenser, however, is *horrible*. I am seriously considering returning this refrigerator for that reason. The button is hard to press in the right place, the ice hopper is small, and the dispensing is slow. It's so bad it's almost worthless and it ruins the overall value of the entire unit, since this is an important feature for us.

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Dec 20, 2025

Casper

5 out of 5 stars review

Sibe by the best

[This review was collected as part of a promotion.] My side by side refrigerator is pretty well. Have a great space, shelves and iluminación.

Review from Samsung US

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Dec 2, 2025

Regular guy

1 out of 5 stars review

Barely lasted a year

Terrible product only lasted about right after warranty expired. Freezer completely stopped working. Stay away from all Samsung products.

Review from Samsung US

Helpful?

reply from Samsung Care

Greetings! We understand how frustrating it must be to have your freezer stop working just after the warranty ended. We want to help. I have shared a Samsung link below to help with your experience with the refrigerator. The link has an embedded video that we recommend watching in full, as well as hyperlinks that you can visit for additional help. Cooling issues with the Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151480389 to help our team pull up your information. Leo

Oct 6, 2025

rodm

3 out of 5 stars review

OK fridge but icemaker bin is very small and slow

[This review was collected as part of a promotion.] Fridge is OK however the icemaker bin is very small and can take 2 days to fill.

Review from Samsung US

Helpful?

reply from SEA Care

RodM, sharing your experience with your ice maker matters. We are here to help. To ensure your ice maker performs optimally, consider that your water pressure should be between 30 and 120 psi (206 to 827 kPa). If your water pressure is low, you can install a booster pump to compensate for the low pressure. Your ice maker first dispenses 4 to 6 ice cubes, then you need to wait another 8 hours to dispense another 4 to 6 ice cubes. Then, wait another 16 hours and dispense the first glassful of ice. I have also shared this link for further assistance. Please click on the embedded word. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150951845) to help our team pull up your information. Have a great day. ^Camille

Sep 10, 2024

APowar

4 out of 5 stars review

Great look decent features

[This review was collected as part of a promotion.] Been using from few months. Pro's: cooling is superfast, looks great in the kitchen, does it all it supposed to at an temperature set. Have just enough space inside. Cooling is superfast. Minor Con's: Ice cubes water dispenser function works but drips after dispensed, needs a soaking pad under the dispenser. Some controls doesn't have enough directions but takes time to understand. Hard to open the doors sometimes Overall good for daily.

Review from Samsung US

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