Hello Gman! We appreciate you taking the time to leave your feedback I understand that your ice maker is not making ice as it should. I have provided a link to help rectify your concern.<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice)<br />If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:<br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />Please use the following ticket number for your reference: 1143244254<br />Thank you for choosing Samsung. ^Nic

Hello kristi, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id&#61;18768513). When you message us, give them this number (1142866276) and it will help our team pull up your information. We look forward to hearing from you. ^Lena

Hi there, We appreciate the time you took to let us know about your ice maker concerns. Let us extend our help by providing the details you need for your refrigerator’s ice maker. Here is a link to help you with your ice maker concerns. Kindly choose the options “Ice maker is making some ice, but not enough” and “Ice bucket is stuck or has a block of ice”. Please note that there are hyperlinks you can click, which will give you additional information. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If you need more help with your ice maker, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151422703) when you message us so our team can retrieve your information. Thank you. -Kimberly