Sounds like you have been dealing with this for some time now. So I can see why you want to wipe your hands clean of this matter. Before you do, maybe we can get your fridge working back to normal. Try taking a look at these troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If you still need assistance, feel free to contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143379289

I'm sorry to hear your refrigerator isn't making crushed ice. I know this can be an inconvenience for you. I have some helpful tips in the link below that may help address your concern. Thank you for being a Samsung customer and hope this helps. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice

We understand the disappointment with your overall experience using the refrigerator, Eric S. Let us help. Below is the user manual link for your model. You may refer to page 42 for details about maintaining the unit's exterior. https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf For further assistance with the refrigerator not making crushed ice and with the shelf, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147257370) to help our team pull up your information when you message us. Thank you. -Angelica