Hi there, We want you to have a better refrigerator experience. Let us get the fridge functioning properly. Here are links to help you with the refrigerator. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Water leaks in a Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146960251 to help our team pull up your information. Have a great day. ^Aloe

I'm sorry to hear your refrigerator isn't making crushed ice. I know this can be an inconvenience for you. I have some helpful tips in the link below that may help address your concern. Thank you for being a Samsung customer and hope this helps. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice