Hello David, We acknowledge the time you took to share your review of your Samsung refrigerator. Your perspective is important to us, as customer feedback helps us better understand real world experiences and identify opportunities to enhance our products and services. Insights like yours support our ongoing efforts to refine the overall customer experience and improve how we serve our customers. Please keep this reference number for your records: 1152290457. We appreciate hearing from you, and our team truly thanks you for your business. Nicole Samsung Care

Hi Jo Domi, We acknowledge the time you took to share your review of your Samsung refrigerator. It’s great to hear you’re enjoying the cooling performance, and there are a few helpful steps you can explore to get even more convenience from the ice maker feature. Adjusting settings like Child Lock to match your preferences and ensuring the ice bucket can move freely are simple ways to support smooth day‑to‑day operation. You can explore the full guide here: Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Should you need further assistance, please feel free to connect with us through any of the options below: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you contact us, having your reference number (1152279512) ready will help us support you more quickly. We appreciate hearing from you and truly value your business. Glaiza Samsung Care

Hello Gman! We appreciate you taking the time to leave your feedback I understand that your ice maker is not making ice as it should. I have provided a link to help rectify your concern.<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice)<br />If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:<br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />Please use the following ticket number for your reference: 1143244254<br />Thank you for choosing Samsung. ^Nic

Hello kristi, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id&#61;18768513). When you message us, give them this number (1142866276) and it will help our team pull up your information. We look forward to hearing from you. ^Lena