Greetings! That sounds really frustrating, especially when it comes to keeping your food fresh. We’re here to help. I’ve shared a helpful product video on YouTube that explains what to do if your refrigerator isn’t cooling properly. Please take a moment to watch it in full: https://www.youtube.com/watch?v=ogwmuhLH4G4 In addition, here’s a Samsung support link that explains the operational sounds your refrigerator may make. It provides examples of typical noises during operation and guidance on what steps to take. The page also includes helpful hyperlinks you can visit for additional assistance, along with an embedded video we encourage you to watch in full: Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150242356 to help our team pull up your information. Leo

Hi there, We all want a properly working fridge. Let us assist you with the refrigerator. Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147543046 to help our team pull up your information. Have a great day. ^Aloe

Hey, Cindel. It sounds like you have tried everything to fix this issue with your ice maker. Doing all this and the ice maker still not working would give me a headache too. Since have already tried all the troubleshooting steps, we can look into other options for you. Please contact us by using the links below to chat. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
 Use this ticket number: 1143468649