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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator
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4.5 out of 5 stars
stars
1,847 ratings1,786 reviews
  1. 5 stars70% (1,293)
  2. 4 stars18% (339)
  3. 3 stars4% (78)
  4. 2 stars2% (32)
  5. 1 star6% (105)

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Showing 1,011-1,020 of 1,786 reviews
Dec 15, 2025
Reviewer name: JoeB
3 out of 5 stars
3 out of 5 stars review

Whats's in a Name?

I love Samsung and have many products made by them so when I needed a larger refrigerator and saw this one, well it had to be good right? Wrong. Nice looking tons of space but the water and ice dispenser is a joke and the even cooling is not good. Samsung service came out and hooked into its brain and said its good thank you good bye! I said I dont care what a cell phone wired ti my unit says I am telling u the problem. He said no, his info says no problem all good thank you and bye.

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
reply from Samsung Care

Hi Joe B, Your firsthand experience with the water, ice, and cooling is just as important as what our diagnostics report, and it’s clear the recent visit did not leave you with confidence or reassurance. That is not the relationship we want to have with you, and we want to help. I’ve shared a Samsung support link below that focuses on cooling performance in refrigerators and freezers. It outlines four scenarios; please select the one that most closely matches what you’re experiencing. The page also includes helpful articles and options to schedule a service visit if you would like another technician to take a look. Cooling issues with the Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ We would also welcome the opportunity to speak with you directly about your water and ice dispenser experience and review what steps may be taken next. You can reach us through any of the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151608204 to help our team pull up your information. Leo

Nov 6, 2025
Reviewer name: James
1 out of 5 stars
1 out of 5 stars review

WARNING: This does not support Smartthings

Note: This model DOES NOT support Smarthings despite it being listed as a feature of this model (rs27t5200sr-aa) on this very webpage. I recently purchased this device and after contacting support about how to connect Smartthings have been told it's not supported. I'm very disappointed having purchased this model based upon this misleading information.

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
reply from SEA Care

Hi James, We understand the confusion. Let us discuss your refrigerator concern. Apologies for the inconvenience. To clarify, this refrigerator model does not support SmarthThings. Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151258411) when you message us so our team can retrieve your information. Thank you. -Kimberly

Jan 24, 2026
Reviewer name: Queechie
5 out of 5 stars
5 out of 5 stars review

Happy homemaker

[This review was collected as part of a promotion.] So far I am more than happy with our pretty new refrigerator. I especially like the clear shelves, it helps a lot to see what is on a lower shelf. The ice cube container is great, its very easy to take it out to empty, and the ice making is very quiet . Lots of room in both the refrigerator and the freezer. I am a happy purchaser.

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
Jan 14, 2026
Reviewer name: Carrie
1 out of 5 stars
1 out of 5 stars review

Awful ice maker- freezes food in fridge

DO NOT BUY!!!! Wish I could give less than 1 star! Capacity is amazing, however the icemaker is terrible and freezes up all the time, freezer has to bet to 0 to make ice but freezes food in my fridge, and dealing with samsung customer care is a disaster! We've had this fridge since April 2024 and had problems from the beginning, but I cant get anyone to come out and look at it and attempt to repair it. They always walk me through the steps and say "if this doesnt work call back and we will send someone out" DO NOT BUY!!!!!!

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
Jul 4, 2026
Reviewer name: Ivonne
5 out of 5 stars
5 out of 5 stars review

Great space

[This review was collected as part of a promotion.] Beautiful refrigerator with a lot of space the double door is great for convenience

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
Jul 30, 2026
Reviewer name: Richy
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Great value for money, easy to install and great cooling

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
Jun 16, 2026
Reviewer name: WHIT3D3VIL
5 out of 5 stars
5 out of 5 stars review

Great styling & functionality!

[This review was collected as part of a promotion.] A good combination of styling and capacity of our refrigerator.

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
Jul 9, 2026
Reviewer name: Anonymous User
5 out of 5 stars
5 out of 5 stars review

So far so good!

[This review was collected as part of a promotion.] Just had it installed and it's looking great. The no-handle design is clean

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
Jul 30, 2026
Reviewer name: Happy Sam Sung
5 out of 5 stars
5 out of 5 stars review

Nice and quiet

[This review was collected as part of a promotion.] The Refrigerator is nice and cool. It is very quiet. Very happy with the purchase..

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
Jun 28, 2026
Reviewer name: Abab2817
5 out of 5 stars
5 out of 5 stars review

great fridge

[This review was collected as part of a promotion.] very good fridge. we love it and will highly recommend

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455