Hello! Here's a troubleshooting link that will help resolve your concerns https://bit.ly/3m9boc0 ^Ty

Hi, Ghost23! Your feedback helps us to understand where we can take steps to improve our product(s). Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive or indifferent. This type of input from our consumers is instrumental in shaping Samsung, and we appreciate hearing it! Thank you for providing information on your Samsung experience! ^Liz

Greetings! That sounds really frustrating, especially when it comes to keeping your food fresh. We’re here to help. I’ve shared a helpful product video on YouTube that explains what to do if your refrigerator isn’t cooling properly. Please take a moment to watch it in full: https://www.youtube.com/watch?v=ogwmuhLH4G4 In addition, here’s a Samsung support link that explains the operational sounds your refrigerator may make. It provides examples of typical noises during operation and guidance on what steps to take. The page also includes helpful hyperlinks you can visit for additional assistance, along with an embedded video we encourage you to watch in full: Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150242356 to help our team pull up your information. Leo

Greetings!Having to rely on backup ice trays because the ice maker doesn't produce enough or frequently gets jammed up can be inconvenient. We are here to help. I have shared a Samsung link below that will help with your experience with the ice maker. The link has four radio buttons, please select the second radio button "Ice maker is making some ice, but not enough" to help with your experience with the inadequacy of your ice maker. The second radio button has an embedded video that we recommend watching in full. The fourth radio button "Ice bucket is stuck or has a block of ice" will aid with your experience with the ice maker jamming. Ice maker is not working:https://www.samsung.com/us/support/troubleshooting/TSG01001012It's a straightforward maintenance step, but sometimes it can be more complicated than expected. I have shared a Samsung link below to help with replacing the water filter of your refrigerator. Replace the water filter in your Samsung refrigerator:https://www.samsung.com/us/support/answer/ANS00060149/Should you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1147188851 to help our team pull up your information.Leo