Customer reviews for Member's Mark Premier Adjustable Base with Pillow Tilt and Massage forMember photos









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Verified Purchase
WINNER WINNER!!
So I’ve had this adj bed frame for about a month, and I couldn’t be happier with my purchase. I’m a very skeptical person, especially when it comes to buying something that is screaming to good to be true, but this frame is an amazing value. I’ve done my research on adj bed frames(and mattresses) and this one is a winner. For once, I actually feel like I got an awesome deal! So, about the frame. I received the box, and it was large and heavy and to my surprise wasn’t beat up to bad. AndYes, it will take 2 people or a dolly cart. Anyway, got the box to my upstairs and opened it, and it was just as nice as the pictures and description. No assembly besides screwing the legs on and installing the mattress holder thingy at the foot. Material quality is excellent and for the price, I must say, I lowered my expectations a bit but once again to my surprise, I was amazed. The metal, fabric, and all other materials are quality. Also, It does have dual USB ports on each side which they don’t mention for some reason, and 2 massagers for the top and 2 for the foot area with 3 speeds. Also, something that was important to me, it has illuminated buttons on the remote. Overall, and so far, I couldn’t be happier with this purchase. Winning! P.S. when I called Sam’s club with questions regarding their website...they told me they would warranty this item for as long as I owned it.
Verified Purchase
Good Purchase Decision
Currently in first week of use…so far so good. Easy to assemble. Did it by myself and got both boxes to second floor by myself…but I’m a strong man, 61 YO. Massage is a great feature. Head tilt is a great feature as most other brands don’t offer this for this price. Sturdy, able to bend a 12” hybrid split king without issue. For the money, you can’t beat the features you get for this price. Other brands do much more pricier. I’m happy with purchase so far.
Verified Purchase
Worth every penny!
I finally caved and bought this bed base and the Members Mark premium mattress. The tilting headrest is definitely important in positioning for reading and watching TV. So comfortable! I’m sorry I waited so long to make up my mind to purchase it.
Verified Purchase
Bed is great, app is a joke
The most important part (the bed itself) is great. Does everything it is supposed to. However, if you expect to use the companion app don't get your hopes up. Even if you can figure out the Bluetooth Mac addresses for each side of the he'd you would have to select it each time you open the app. Once you try to select the Mac addresses (for those who don't know this is a unique alphanumeric address for Bluetooth devices) it will not connect. There is no pairing no wizard no nothing. The app flat out does not work. In addition it looks like a middle school project. Very disappointing in that regard. But, the bed works so that's good. Just had hopes of integrating bed control into my local home automation setup. Suppose if I want to do that I'll be figuring out how to programatically interact with the bed all on my own.
Verified Purchase
Exceeds Expectations
This was the best purchase of the year, no joke! Easy set-up. The bed is quite heavy, but is folded in half in the box. Faster set-up with two people. Easily fit inside of an older head/footboard frame with ease and moved freely without rubbing against the wood. Personally, I think this product should have cost more than it did, after sleeping on it for two weeks. The pillow tilt is separate from the upper body tilt and the foot tilt works well. The motor is fairly quiet, unless utilizing the massage selection (which puts me to sleep quicker than any sleeping aide tried thus far)! Amazing product, amazing features, and so happy this bed frame came through my feed.
Verified Purchase
California King Adjustable Base
After only getting one of two pieces, FedEx has a Master tracking number and then another tracking number on the 2nd part. FedEx delivered the box with the master tracking number took a picture and my delivery was final. FedEx automated customer service prevented me from getting to a human for two days. I finally got to a human and was told my package 📦 was delivered, now I had to explain how to see the other tracking number to FedEx customer service representative she was nice and click on the links I asked her to and then she started a process to rerouting my lost pakage back to me. I had actually talked to Sam's Club and was told I received my package they were satisfied. Four days latter FedEx was telling me my package is lost and they don't seem to care. Back to Sam's club that first guy hung up on me because I paid for something and only received half, and the camouflage of FedEx showed I received my package and anybody looking at the picture hwould believe I was a lying, corporate America gotta fix the dumb the concept of the master tracking number was new to me and I don't know the FedEx Sam's Club shipping and product delivery system but I have to explain it, to everybody I talk to about getting what I paid for delivered. Sam's Club has automated return if your missing parts so I clicked that and started a return ticket with a replacement shipment not really sure what that was gonna do. At this point it is like a new video game pushing buttons to see what happens. I called Sam's Club customer service to speak with a supervisor. He followed my instructions on how to see the second package 📦 he put me on hold and talked to FedEx by the end of the call he assured me FedEx would be rerouting my package back to me. Itold him about the replacement shipment and asked him to cancel it. FedEx found my package in Kernersville NC and tracking showed it was actually heading here for the third time. FedEx was showing another master tracking number and another camouflaged tracking number heading my way. Things are really moving now I got one of two pieces here the list package 📦 rerouted for the second time actually heading here with a replacement shipment heading here. Delivery day FedEx guy at the door, he has the lost package 📦 and the replacement shipment 📦 📦 and a shipping label to pick up the 📦 I have for the return. So I give him the one I have take two 📦 📦 from him and refuse the third 📦 . Finally I have both halves of my California King Adjustable Bed Base 🛌. I assemble it since the mattress arrived three days ago. I get it together ❤️ batteries in the remote jumper wire connected bed works fine. Unit on right as you lay in it is noisy when raising and lowering the foot of the bed. Having all the trouble getting this thing here I deal with the noise. I don't want to disassemble this bed my old one was crap and I'm not putting it together while I go thru the BS of another replacement as it would have to be packed reday for shipment when FedEx arrived with a 25% possibility of it being noisy after all four pieces were here and I kept two random selection and one of those is noisy.
Verified Purchase
Adjustable bes
I recently purchased the adjustable bed for my elderly mom and she absolutely loves it. She feels well rested in the morning and wakes up with no body aches. She loves the fact that she can adjust the settings to her liking. In her old bed she used to use five different pillows to help her sleep at night and with her new bed and Members Mark mattress she only uses one pillow. I would highly recommend the bed. I also purchased the extended warranty to ensure the bed motor is covered for several years.
Verified Purchase
Great Price and Product
I bought this adjustable base bed frame (Queen size) about a month ago for use with a 12” thick memory foam mattress. I am so happy with my purchase! Shipping: super fast. They estimated 2 weeks for shipping, but it was delivered 2 DAYS after I placed the order! Assembly: this frame is pretty heavy but my husband was able to get it up the stairs. I think unpacking it is a 2 person job as it’s heavy and awkward to slide it off the cardboard by yourself. It took longer to tear the cardboard off than to set it up once it was out of the box. Function: the head and foot adjustments are great. We don’t use the pillow tilt option, but it’s there for those who need it. The remote lets you save 2 custom adjustments, so when you find your perfect head/foot levels you can save them. Massage: has 3 levels of vibration- I think it’s supoosed to be high/medium/low intensity, but it feels more like fast/medium/slow vibrate. The massage function lasts 10 mins before automatically shutting off (I think 20-30mina would be better, we usually restart the massage once or twice before falling asleep). We use it on the slow/low function because it feels a little stronger. I think our thick memory foam dulls the vibration. We are looking into a pocketed coil mattress, which I hope will allow the vibrations to transfer a little better. The reason I gave 4 instead of 5 stars for the review is because I think the massage needs to be longer and stronger. Noise: when you send a command with the remote, the bed makes a click sound signalling that the command is received. I don’t find the adjustments to be too noisy, but there is a whirring noise as it adjusts. The massage is loudish, but it’s a good white noise. The frame is very sturdy and doesn’t creak/thump/etc when getting on or off the bed. All in all I am thrilled with the value for the price. We looked at many mattress stores and a comparable base with all the same features averaged around $1,200-1,800. For just around $500 this is a steal and I highly recommend it!
Verified Purchase
Great Price for a Great Product
This base was a couple of hundred dollars less than I had seen elsewhere. The product was delivered promptly and was very easy to set up. It was nice to be able to set this up from 3 to 12 inches off the floor, allowing the perfect height for my mattress.
Verified Purchase
New Dimensions in Luxury
Works as advertised. Split King is really 2 Twin XL frames that can be anchored together. Their movements can be synchronized, or not. Cover material is a little thin, but once you lay down and put the vibrators on you won’t care. Overall, very good.