Hello,   <br />Thank you for reaching out to us via your review. We are saddened to hear that your unit suffered damage in the shipping process. We would like to advise you that we would be happy to replace the damaged part so that you can fully enjoy your trash can without dents. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. <br />-Nine Stars Group

Hi Twins,<br /><br />We are so sorry for the any inconvenience. What is the issue you are experiencing with the unit? Please feel free to call us at (909)620-8877 for further assistance. <br /><br />-Nine Stars Group

Hi FemaleinMaryland,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Team

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Dear Htown Gal,<br /><br />Thank you for your purchase. We are happy to hear the owner loved the unit.We apologize that he received a dented unit. Units can get damaged during the shipping process.But we are happy that he overall loved his unit._NineStars Customer Service

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at support&#64;ninestarsusa.freshdesk.com. <br />-Nine Stars Group

Hi Catman44,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Team

Dear bugoolia,Thank you for your review and purchase. We are so sorry you are not satisfied with your trash can. The motion sensor is supposed to work,this is not normal. The unit includes a 2 year warranty and can be replaced. If you are interested in a replacement please contact us via email at info@ninestarsusa.com.-NineStars Customer Service

Dear OttoBohn, Thank you for your great review. We appreciate you taking time to leave us a review. If you have any questions please feel free to contact us .-NineStars Customer Service